Yonelisa A. Mdaniso
Social Worker
East London,Eastern Cape
Summary
Driven by a passion for social justice and a knack for crisis intervention, I excelled as a Social Worker by enhancing client well-being through innovative case management and empathetic communication. Collaborating effectively with multidisciplinary teams, I significantly improved service delivery efficiency and client engagement.
Overview
15
15
years of professional experience
Work History
Social Worker
Lancashire County Council
Chorley And South Ribble, United Kingdom
10.2022 - 07.2024
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Updated client documentation for accurate, compliant and current records.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- De-escalated stressful situations through individual and family crisis interventions.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Educated clients and families on mental health, wellness and recovery topics.
Social Worker (Grade 2)
Department of Social Development
Mdantsane, East London, South Africa
04.2019 - 09.2022
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Intake - where I was able to classify where the case falls under, e.g.: is it a child or older person or family or person with disability case?
- Assessments - where I got to know the client in order to determine how effectively I could work with the client. In assessment I got to have a picture of the client's life holistically.
- Developing a plan of action or treatment plans together with service users.
- Conducting home visits and that plays a role in investigation.
- Compiling statutory reports for children who are in need of care and protection.
- Reviewing the placement of children who are placed in alternative care.
- Removing and protecting abused, neglected, abandoned children and children who are at risk of harm.
- Holding family conferences with the aim of preserving families.
- Offering psycho- social support to vulnerable people.
- Facilitating and holding awareness campaigns based on the needs of that particular community (GBV, HIV and AIDS, Substance misuse, ect.)
- Referrals
- Monitoring and evaluating improvement to see if we are making progress or not.
- Advocating for children, older persons and people with disabilities.
Social Worker (Grade 1)
Department of Social Development
Mdantsane, East London, South Afric
04.2016 - 03.2019
- Render a Social Work service with regard to the care, support, protection and development of vulnerable individuals (children, people living with disability and older persons) groups, families and communities through the relevant programmes.
- Conduct home visits.
- Implementation of child care and protection services to children.
- Attend to any other mattes that could result in, or stem from social instability.
- Conduct assessments aimed at identifying conditions in individuals,groups, families and communities that justify relevant interventions.
- Identify and make recommendations on the appropriate interventions required to address the identified conditions.
- Develop, determine and plan programmes to render the recommended interventions efficiently and effectively.
- Implement the recommended interventions by providing continuous support, counselling, guidance and advice to the affected people.
- Monitor and evaluate the effectiveness of the recommended interventions, report on progress and identify further interventions to address the identified conditions.
- Perform all the statutory functions applicable to the relevant function, compile court reports and attend court enquiries and other tasks emanating from the courts.
- Produce and maintain records of social work interventions, processes and outcomes.
- Liase/ attend meetings with other departments and non- governmental institutions to take cognisance of the latest developments in the relevant fields.
- Perform all the administrative functions required for the job.
- Render psycho- social services to people infected and affected by HIV/ AIDS.
Acting Social Work Supervisor
Department of Social Development
Mdantsane, East London, South Africa
04.2014 - 03.2016
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Streamlined case management processes for increased efficiency and improved service delivery.
- Debrief and support supervisees to manage occupational stress and related issues to promote a sound and effective social work service.
- Manage performance, conduct and discipline of supervisees.
Social Worker (Grade 1)
Department of Social Development
Mdantsane, East London, South Africa
02.2009 - 03.2014
- Supported clients and families with empathy and compassion during difficult times.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Perform all the statutory functions applicable to the relevant function, compile court reports and attend court enquiries and other tasks emanating from the courts.
- Produce and maintain records of social work interventions, processes and outcomes.
- Liase/ attend meetings with other departments and non- governmental institutions to take cognisance of the latest developments in the relevant fields.
- Conducting awareness campaigns in schools and communities in order to equip them with knowledge about social ills (poverty, gender equality, social justice, unemployment, crime, etc).
Education
Bachelor Of Social Work - Social Work
University of Fort Hare
Alice, South Africa05.2009
Skills
Case management
Affiliations
I am registered with the South African Council for Social Service Professions (SACSSP). My SACSSP registration number is 1027514.
Timeline
Social Worker
Lancashire County Council
10.2022 - 07.2024
Social Worker (Grade 2)
Department of Social Development
04.2019 - 09.2022
Social Worker (Grade 1)
Department of Social Development
04.2016 - 03.2019
Acting Social Work Supervisor
Department of Social Development
04.2014 - 03.2016
Social Worker (Grade 1)
Department of Social Development
02.2009 - 03.2014
Bachelor Of Social Work - Social Work
University of Fort Hare
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