Yonela Pamella Hamani
HR
24914 Ukubethana Str, Mfuleni Cape Town,Western Cape
Summary
Resourceful team player with experience in interacting with people with diverse culture, willingness to take on added responsibilities to meet team goals. Career objective is to find a challenging job or position where I can grow both personally and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
HRM Intern
Mfuleni SAPS
Cape Town
03.2024 - 09.2024
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Enhanced team productivity by assisting with organization of project documentation.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted with recruitment by creating type of position to advertise.
- Rendered administrative duties pertaining to HR regarding personnel services related functions as verifying Information on leave application forms
- Gained attention to detail skill by checking my work thoroughly to ensure accuracy.
- Assisted with planning and organizing Reference Group Meetings, took minutes of meeting, compiled agenda for meetings, as well as creating and completing checklist helped me gain good written and verbal communication skill.
- Very good on maintaining open lines of communication with others and also have great personality
HRM Intern
SAPS Cape Town LCRC
Cape Town
03.2023 - 02.2024
- Utilized strong communication abilities during taking minutes of meeting, and compiling agenda for meetings.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Enabled more organized inventory system and office inventory by cataloging company assets.
- Gathered, organized and input information into digital database.
- Assisted in informing trainees of assessment dates in terms of Field Training Manual, prepared assessment instruments as per assessment plan, ensured availability of assessment instruments as required for utilization by trainees and prescribed by SAPS Training and Development Policy
- Assisted with stocktaking and issuing needed stationery and/or equipment to members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Capturing leaves, as well as grievances and discipline on PERSAL system.
Shop Assistant • Cashier
Clicks
Cape Town
10.2022 - 1 2023
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in locating items, ensuring positive shopping experience.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Call Center Representative
Lewis Group
Cape Town
07.2018 - 01.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Grade 12 -
Zisukhanyo S.S.S
Cape Town, South Africa 01.2011 - 12.2011
N6 Certificate - Human Resources Management
Northlink College
Cape Town, South Africa 06.2021 - 12.2021
Skills
References
- Anele, Clicks, 062 089 6204
- W/O Naidoo, LCRC SAPS, 021 467 6133
- Capt Daweti, Mfuleni SAPS, 021 909 9581
- Tsepo, Lewis Group, 087 7244 061
Attributes
- I am hard working and fully dedicated person who strives for excellence at all times.
- I find it crucial to communicate with others as it is important when working as a team.
- I am also highly motivated and devoted to all the activities given to me.
Timeline
HRM Intern
Mfuleni SAPS
03.2024 - 09.2024
HRM Intern
SAPS Cape Town LCRC
03.2023 - 02.2024
Shop Assistant • Cashier
Clicks
10.2022 - 1 2023
N6 Certificate - Human Resources Management
Northlink College
06.2021 - 12.2021
Call Center Representative
Lewis Group
07.2018 - 01.2020
Grade 12 -
Zisukhanyo S.S.S
01.2011 - 12.2011
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