Yonela Yambatha
Contract And SLA Senior Specialist| Engineer
Johannesburg,GP
Summary
I hold a B.Tech in Information Technology. I am a highly motivated individual with vast knowledge of Telco Products, commercial contract drafting and negotiations, IT Infrastructure and Information Security. I have gained experience in both Public and Private Sector, working for DRDLR and Vodacom Enterprise Technology to mention a few. I am based at Vodacom as a Contract and SLA Senior Specialist for Enterprise Technology, appointed to draft and negotiate a variety of specialized vendor and customer contracts. I am a self-motivated, well-spoken and a well-presented individual who is precise and not limited by the boarders of knowledge but who strives to push those boundaries. I work hard and I have the ability to adapt to new industry sectors fast, applying myself well, in both a team and individually. I am looking for a challenging position whereby my skills would be applied and put into good use.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Contract and SLA Senior Specialist
Jurumani - Contracting for Vodacom
Midrand, Gauteng
05.2016 - Current
- Negotiation, drafting and execution of Service Schedules and Customer specific Service Schedules and / or Service Level Agreements within Vodacom Business: Enterprise Technology space. Key portfolio Cloud and Security Services.
- Collaborate with various departments, including Product / Project Managers , Account Management, Solution Architects, Commercial, Contract Management, Legal, Network engineers and other operational and technical departments.
- Provide Service Schedules, SLA and operational support for RFP bids, including formulating, structuring and negotiating bid responses.
- Defining and developing Services Schedules for various cloud, hosting and security services such Vodacom Enterprise Cloud, Dedicated Hosting, Cloud Backup, etc.
- Proactively providing optimal capacity to meet user demand on agreed service level provisions for all Vodacom Business productized services.
- Ensure that business methodology is aligned to accepted best practice and industry standards.
- Working with cloud and hosting partners such as Teraco, DPA to inherit clauses on their existing agreements that will apply to Vodacom customers hosted in their data centers.
- Working with cloud customers such as PIC, etc. to customize their cloud agreements in alignment with their legal framework, IT policies and Vodacom cloud services.
- Engage with various Vodacom areas, Suppliers, Customers and 3rd parties including multinational partners, for contracts of engagement and Service delivery and support.
- Attend bi-weekly EDF meetings to represent SLM department (if needed).
- Documenting Service Level Management processes and ultimately managing these processes.
- Continuous refinement of business standards based on feedback from user community, results of audits, QA finding and feedback from forums.
- Ensure usability and availability of contract templates through automated means if possible.
- Provide ad-hoc advice and support regarding operational and legal matters (including audits) associated with customer agreements.
Customer Engineer/First Line Support
Business Connection ( Supporting SAB and ABI)
Midrand, Guateng
01.2016 - 05.2016
- Business Connection| Telkom SAB First Line Support at Business Connection | Telkom.
- Troubleshoot hardware, software, mobile and network issues.
- Manage Active Directory.
- Research current and potential resources and services.
- Maintain log and/or list of required repairs and maintenance.
- Maintain current and accurate inventory of technology hardware, software and resource.
- Provide individual support to users.
- Provide orientation to new users of existing technology.
- Managed over 50 customer calls per day
Network Controller
Department of Rural Development and Land
East London, Eastern Cape
04.2014 - 08.2015
- Reform IT Internship at DRDLR providing IT Support and Server Maintenance across the Eastern Cape Region.
- Provide IT user support to client offices.
- Implement network policies and procedures and other project.
- Assist with implementation and testing of network security measures and Disaster Recovery Plan.
- Ensure maximum up time of network equipment through accurate and early.
- Install, configure and troubleshoot BAS, Persal, Logis or any Government Transversal System.
- Ensure update of anti-virus software.
- Manage IT changes as they occur.
- Resolve IT support queries or issues as they arise,.
- Perform IT maintenance when necessary.
- Maintain networks and hardware.
- Provide server management services,.
- Maintain IT applications,.
- Identify IT requirements regularly,.
- Render IT security,.
Education
BTech in Information Technology - Information Technology
Nelson Mandela Metropolitan University
Port Elizabeth 01.2010 - 12.2013
Matric
Zingisa Comprehensive High School
Mthatha, EC 01.2006 - 12.2008
Skills
Have strong understanding of network services, cloud services and other modern technologies such as Internet of Things (IoT) and Artificial Intelligence (AI)
Good understanding of Vodacom culture and various cross functional teams such as IT, TPE, Commercial Teams, Infrastructure and Technology teams
Good collaboration skills with various functional teams of the organization
Knowledge of public Cloud Platforms ( AWS, Microsoft Azure, IBM Bluemix, Google Cloud Platform and Huawei Cloud)
Product and Commercial Agreements
Service Level Agreements
Reporting
Negotiation
Time Management
Strong critical thinking and problem-solving
Contracts understanding
Contract reviews and edits
Certification
ITIL Foundation
Licenses
Driver's License - Code B
References
Mrs C Vermaak, Cisco (Cyber Security Specialist) | (Former manager at Vodacom) , Mobile 082 998 2284
Mrs Tracy-Lee Furbank , Senior Specialist – Service Level Management at Vodacom , 087 289 8724 | 082 457 1856
Mr S Mapelo ,Department of Rural Development & Land Reform , Chief Network Controller, Office (0)43 531 3373 | Mobile 071 881 3757
Mr. Buntu Nikelo, Business Connection | Telkom , Team Leader, Mobile (065) 999 1809
Timeline
Business Analysis NQF6
03-2021
ITIL Foundation
10-2018
Contract and SLA Senior Specialist
Jurumani - Contracting for Vodacom
05.2016 - Current
Customer Engineer/First Line Support
Business Connection ( Supporting SAB and ABI)
01.2016 - 05.2016
Network Controller
Department of Rural Development and Land
04.2014 - 08.2015
BTech in Information Technology - Information Technology
Nelson Mandela Metropolitan University
01.2010 - 12.2013
Matric
Zingisa Comprehensive High School
01.2006 - 12.2008