YONELA PENGE
12 Plein Street, Cape Town,Western Cape
Summary
Motivated and dedicated student that is also a customers service worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Waitress
Whales Rib Restaurant
2019.01 - 2019.05
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
Waitress
WeskusPlek Restaurant
Cape Town, Western Cape
2019.12 - 2020.09
- Informed customers about daily and seasonal specials.
- Collaborated with team members to achieve target results.
- Improved operations through consistent hard work and dedication.
Call Center Agent
IconAF
Cape Town, Western Cape
2022.02 - 2022.07
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers by answering questions and responding to inquiries.
Education
NQF Level - Tourism
West Coast College
Western Cape 2017.01 - 2017.12
Diploma In Tourism Management - Tourism And Travel Management
Cape Peninsula University of Technology
Cape Town 2018.01 - Current
Skills
Positive Attitude
Confidence
Flexibility
Friendly disposition
Provide quality service
Willing to help others
Resilience
Timeline
Call Center Agent
IconAF
2022.02 - 2022.07
Waitress
WeskusPlek Restaurant
2019.12 - 2020.09
Waitress
Whales Rib Restaurant
2019.01 - 2019.05
Diploma In Tourism Management - Tourism And Travel Management
Cape Peninsula University of Technology
2018.01 - Current
NQF Level - Tourism
West Coast College
2017.01 - 2017.12