YONELA PENGE
12 Plein Street, Cape Town,Western Cape
Summary
Motivated and dedicated student that is also a customers service worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Waitress
Whales Rib Restaurant
01.2019 - 05.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
Waitress
WeskusPlek Restaurant
Cape Town, Western Cape
12.2019 - 09.2020
- Informed customers about daily and seasonal specials.
- Collaborated with team members to achieve target results.
- Improved operations through consistent hard work and dedication.
Call Center Agent
IconAF
Cape Town, Western Cape
02.2022 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers by answering questions and responding to inquiries.
Education
NQF Level - Tourism
West Coast College
Western Cape 01.2017 - 12.2017
Diploma In Tourism Management - Tourism And Travel Management
Cape Peninsula University of Technology
Cape Town 01.2018 - Current
Skills
Positive Attitude
undefinedTimeline
Call Center Agent
IconAF
02.2022 - 07.2022
Waitress
WeskusPlek Restaurant
12.2019 - 09.2020
Waitress
Whales Rib Restaurant
01.2019 - 05.2019
Diploma In Tourism Management - Tourism And Travel Management
Cape Peninsula University of Technology
01.2018 - Current
NQF Level - Tourism
West Coast College
01.2017 - 12.2017
Similar Profiles
Domenica ScalaDomenica Scala
Hostess at Whales Tail RestaurantHostess at Whales Tail Restaurant
Brianna PlazolaBrianna Plazola
Community Outreach Volunteer at Save The WhalesCommunity Outreach Volunteer at Save The Whales
Seongwon KimSeongwon Kim
Front-End Web Developer at CRISPY WHALES Inc.Front-End Web Developer at CRISPY WHALES Inc.