Operations manager specializing in performance monitoring and team development. Drives high-performance culture through targeted improvement plans, enhancing staff engagement and productivity. Ensures adherence to regulatory standards and compliance requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OPS Manager: Plan approval
City of Johannesburg
Johannesburg, South Africa
04.2009 - Current
Monitored staff performance and developed improvement plans.
Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Oversaw compliance with regulatory standards, passing all inspections without any violations.
Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
Coordinated with IT department to upgrade systems, enhancing operational efficiency by 25%.
Conducted performance reviews, identifying areas for development and rewarding high achievers.
Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
Junior Architect Technologist
ITM Architects
King Williams Town, South Africa
02.2007 - 03.2009
Worked on concept designs and detailing to meet client requests and specifications.
Visited buildings sites throughout project lifespans to monitor progress.
Used AutoCAD and REVIT to complete accurate and detailed designs for client presentations.
Made adjustments to designs requested by clients.
Produced designs and drafts of project blueprints.
Analysed building codes, by-laws, space and site requirements, and other technical documents and reports.
Created computer models and rendering to bring designs to life and help clients visualise buildings.
Participated in the design and planning of residential and commercial buildings, adhering to architectural standards and sustainability guidelines.
Collaborated with senior architects to refine architectural designs, incorporating client feedback for bespoke solutions.
Utilised AutoCAD and Revit for the creation of detailed architectural drawings, elevations, and plans.
Conducted regular site visits to monitor construction progress and adherence to plans.
Architectural Intern
Dingaan Sambumbu and associates
Mthatha, South Africa
01.2005 - 02.2006
Assisted in the development of architectural designs, employing AutoCAD and Revit for precision in drafting plans.
Collaborated with senior architects to refine project concepts, translating initial ideas into actionable blueprints.
Visited worksites to conduct onsite surveys and document observations for architectural design phase.
Made adjustments to designs requested by clients.
Visited buildings sites throughout project lifespans to monitor progress.
Documented project progress, maintaining accurate records of design iterations, client feedback, and approval stages.
Evaluated existing structures to determine areas for improvement and modified architectural designs to reflect desired changes.
Education
Diploma of Higher Education - Architectural Technology
Durban University of Technology
Durban, KZN
01-2006
Skills
Performance monitoring
Customer relationship management
Compliance oversight
Operational efficiency
Team leadership
Quality assurance
Staff scheduling
Outstanding customer service
Continuous improvement
Mentoring and coaching
Department management
Knowledge of regulatory standards
Decision making
Certification
NDIP Architectural Technology
Driver's License Code B
Architecture and the Built Environment
Interests
Soccer mom
Music
Drawing/Painting
Timeline
OPS Manager: Plan approval
City of Johannesburg
04.2009 - Current
Junior Architect Technologist
ITM Architects
02.2007 - 03.2009
Architectural Intern
Dingaan Sambumbu and associates
01.2005 - 02.2006
Diploma of Higher Education - Architectural Technology
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA