Yonela Mwafulirwa

Johannesburg

Summary

Operations manager specializing in performance monitoring and team development. Drives high-performance culture through targeted improvement plans, enhancing staff engagement and productivity. Ensures adherence to regulatory standards and compliance requirements.

Overview

years of professional experience

Certification

Work History

OPS Manager: Plan approval

City of Johannesburg

Johannesburg, South Africa

04.2009 - Current

Monitored staff performance and developed improvement plans.
Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Oversaw compliance with regulatory standards, passing all inspections without any violations.
Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
Coordinated with IT department to upgrade systems, enhancing operational efficiency by 25%.
Conducted performance reviews, identifying areas for development and rewarding high achievers.
Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.

Junior Architect Technologist

ITM Architects

King Williams Town, South Africa

02.2007 - 03.2009

Worked on concept designs and detailing to meet client requests and specifications.
Visited buildings sites throughout project lifespans to monitor progress.
Used AutoCAD and REVIT to complete accurate and detailed designs for client presentations.
Made adjustments to designs requested by clients.
Produced designs and drafts of project blueprints.
Analysed building codes, by-laws, space and site requirements, and other technical documents and reports.
Created computer models and rendering to bring designs to life and help clients visualise buildings.
Participated in the design and planning of residential and commercial buildings, adhering to architectural standards and sustainability guidelines.
Collaborated with senior architects to refine architectural designs, incorporating client feedback for bespoke solutions.
Utilised AutoCAD and Revit for the creation of detailed architectural drawings, elevations, and plans.
Conducted regular site visits to monitor construction progress and adherence to plans.

Architectural Intern

Dingaan Sambumbu and associates

Mthatha, South Africa

01.2005 - 02.2006

Assisted in the development of architectural designs, employing AutoCAD and Revit for precision in drafting plans.
Collaborated with senior architects to refine project concepts, translating initial ideas into actionable blueprints.
Visited worksites to conduct onsite surveys and document observations for architectural design phase.
Made adjustments to designs requested by clients.
Visited buildings sites throughout project lifespans to monitor progress.
Documented project progress, maintaining accurate records of design iterations, client feedback, and approval stages.
Evaluated existing structures to determine areas for improvement and modified architectural designs to reflect desired changes.

Education

Diploma of Higher Education - Architectural Technology

Durban University of Technology

Durban, KZN

01-2006

Skills

Performance monitoring
Customer relationship management
Compliance oversight
Operational efficiency
Team leadership
Quality assurance
Staff scheduling

Outstanding customer service
Continuous improvement
Mentoring and coaching
Department management
Knowledge of regulatory standards
Decision making