YONELA MSITSHANA
Kimberley
Summary
Motivated and forward-thinking graduate with experience in administration, community engagement, and communications. Skilled in managing documentation, coordinating events, and delivering excellent customer service. Recognized for professionalism, adaptability, and a proactive approach to learning and teamwork.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Sales Executive
NTT ISUZU KIMBERLEY
Kimberley
06.2026 - Current
- Utilized CRM software to track customer interactions and manage follow-ups.
- Sourced new sales opportunities through inbound lead follow-up.
- Used cold calling and networking to sell products and services.
- Developed strong relationships with clients through effective communication and support.
- Resolved customer inquiries and issues promptly to enhance client satisfaction.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Employed Microsoft 365 applications for document management and team communication.
- Applied knowledge of CMS and AutoSLM to streamline operations.
- Community engagement to get prospects for cars
- Participated in training sessions to improve product knowledge and sales techniques.
- Fast-paced working space
Administrator Learnership
MOTUS RETAIL, ISUZU KIMBERLEY
Kimberley
06.2025 - 05.2026
- Maintain up-to-date databases, spreadsheets, and document management systems.
- Coordinated meetings, scheduled appointments, and facilitated departmental communication to enhance workflow.
- Support supervisors and managers with reports, project documentation, and presentations.
- Delivered exceptional customer service to visitors and clients, creating a welcoming front-office environment.
- Communicated effectively with clients to address inquiries and resolve issues.
- Addressed customer complaints promptly and professionally, ensuring resolution of issues.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Verified sales paperwork for accuracy
- Attend required training sessions and complete learnership assessments and logbooks.
- Supported stocktake efforts to ensure accurate inventory records.
Human Rights Ambassador
GRASSROOTS EDGE
Kimberley
08.2023 - 05.2025
- Engaged community through presentations, enhancing awareness of human rights issues.
- Ensured customer satisfaction through effective communication and support.
- Facilitated community engagement initiatives to foster stakeholder relationships.
- Used online communication tools to enhance teamwork and project coordination.
- Collected and documented discrimination cases, recommending corrective actions to address systemic issues.
- Liaised with beneficiaries, staff, and external stakeholders, fostering effective communication and collaboration.
- Office Administration & Record Management
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace & Online Communication Tools
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
Activity Coordinator
GRASSROOTS EDGE
Kimberley
06.2023 - 08.2023
- Planned and coordinated outreach events and awareness activities.
- Coordinated program logistics, ensuring timely preparation of IEC materials and accurate budget tracking.
- Mobilised communities and executed communication strategies to enhance project visibility.
- Managed program logistics, including IEC materials and budget tracking.
- Facilitated communication between participants and staff to address needs promptly.
- Recorded and analysed program feedback to improve engagement outcomes.
- Facilitated communication between participants and staff to promptly address needs and improve participant experience.
- Monitored attendance records of participants during activities and maintained accurate records of all program data.
Education
Bachelor of Arts - Integrated Organisational Communication
UNIVERSITY OF THE FREE STATE
Bloemfontein 02.2020 - 11.2022
Some College (No Degree) - Commerce Stream
SENYUKELE S.S.S
Mount Ayliff 01.2013 - 11.2016
Skills
- Lead generation
- Sales strategy
- Microsoft 365 knowledge
- CRM software utilization
- Data management
- Microsoft 365 knowledge
- Problem solving
- Effective communication
- Time management
- Customer service
- Microsoft 365 knowledge
Languages
Xhosa
First Language
English
Advanced
C1
Zulu
Beginner
A1
Tswana
Beginner
A1
Timeline
Sales Executive
NTT ISUZU KIMBERLEY
06.2026 - Current
Administrator Learnership
MOTUS RETAIL, ISUZU KIMBERLEY
06.2025 - 05.2026
Human Rights Ambassador
GRASSROOTS EDGE
08.2023 - 05.2025
Activity Coordinator
GRASSROOTS EDGE
06.2023 - 08.2023
Bachelor of Arts - Integrated Organisational Communication
UNIVERSITY OF THE FREE STATE
02.2020 - 11.2022
Some College (No Degree) - Commerce Stream
SENYUKELE S.S.S
01.2013 - 11.2016