Yonela Jwili
Assistant manager
Johannesburg ,Gauteng
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Assistant Manager
Pick n pay clothing
Johannesburg , South Africa
08.2020 - I currently work here
- SAP.
- Visual merchandiser fo new opening stores.
- Oversaw versaw work of administrative staff supporting [Type] operations and facilitated key cross-functional collaboration.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Directed daily operation of [Type] business and flexed with changing demands to consistently meet objectives.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
Receptionist
Zobo internet café
Johannesburg , South Africa
03.2019 - 03.2020
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Picked up additional tasks to aid team success.
Education
National Senior Certificate bachelor's - Accounting
Education Alive School
Johannesburg 12.2015 - 12.2015
Skills
- Visual merchandising
- Budget management
- Operational efficiency
- Customer loyalty programs
- Team leadership
- Financial analysis
- Employee training
- Customer relationship management
- Leadership skills
- Health and safety compliance
- Strategic planning
- Problem solving
- Performance monitoring
- Product display creativity
- Operational support
- Customer service excellence
- Promotions execution
- Project Management
- Staff scheduling
Certification
- Drivers license code 10
Timeline
Assistant Manager
Pick n pay clothing
08.2020 - I currently work here
Receptionist
Zobo internet café
03.2019 - 03.2020
National Senior Certificate bachelor's - Accounting
Education Alive School
12.2015 - 12.2015