YONELA AMANDA MANZANA
Available Immediately & Willing To Relocate.
Vosloorus
Summary
Organized administrative professional experienced in record management and document control. Demonstrated ability to address inquiries from customers, suppliers, and students effectively. Skilled in Microsoft Office and daily administrative operations, known for delivering accurate results in high-volume environments.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Call Center Agent
Respublicagroup
Auckland Park, South Africa
11.2025 - 02.2026
- Managed student applications, assessing financial suitability, recommending rooms, processing cancellations, and ensuring accurate record-keeping.
- Processed application fees and deposits directly from clients' accounts, verifying payments and maintaining accurate financial records in line with company policy.
- Handled high volumes of calls and emails, resolving inquiries and providing timely, accurate responses to residents.
- Applied promotions and discounts to maximize occupancy while ensuring all changes were correctly captured on the system.
Administrative Assistant
Food Lover's Market
City Deep
09.2025 - 02.2026
- Maintained accurate record-keeping through diligent data entry and database management, supporting vital company operations.
- Improved document organization through thorough file maintenance and archiving outdated records for efficient retrieval.
- Executed accurate processing of customer and supplier credit notes in compliance with company policy.
- Processed customer and supplier credit notes accurately in line with company policy.
English as a Foreign Language Teacher
Preply
06.2024 - 01.2025
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives..
- Increased student motivation through the implementation of engaging activities and real-world connections.
- Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
Education
Bachelor of Education - Education
UNISA
Johannesburg, South Africa 04.2001 -
TEFL CERTIFICATE - Education
Teacher Record
Online 04.2001 -
Bachelor of Commerce - Business Administration And Management
AFDA
Johannesburg, South Africa 04.2001 -
High School Bachelors Degree -
Royal Schools Alberton
Alberton, South Africa 04.2001 -
Skills
- Call handling
- Client engagement & customer retention
- Data entry
- Office administration
- Microsoft Office
- Teamwork and collaboration
Timeline
Call Center Agent
Respublicagroup
11.2025 - 02.2026
Administrative Assistant
Food Lover's Market
09.2025 - 02.2026
English as a Foreign Language Teacher
Preply
06.2024 - 01.2025
Bachelor of Education - Education
UNISA
04.2001 -
TEFL CERTIFICATE - Education
Teacher Record
04.2001 -
Bachelor of Commerce - Business Administration And Management
AFDA
04.2001 -
High School Bachelors Degree -
Royal Schools Alberton
04.2001 -
References
- RespublicaGroup - Jessica Ramakopa {060 651 3669}
- Food lovers Market - Candice Boesak {068 398 9937}