Yondela Mkatazo
Sales Agent
Capetown
Summary
Collection Agent experienced in enhancing accounts receivable functions and performance. Achieved debt reduction by applying effective recovery strategies and negotiating with account holders. Focused on building client relationships and driving revenue while contributing to team success in dynamic environments.
Overview
8
8
years of professional experience
Work History
Sales Agent
Rcs
01.2019 - Current
- Enhanced customer satisfaction through friendly service and proactive engagement.
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues swiftly, ensuring high satisfaction and loyalty.
- Cold called customers to build lead database.
- Overcame customer objections to maximise conversions.
- Actively listened to customers' needs and preferences to provide tailored recommendations. to customers to identify upselling opportunities.
- Conducted cold calls to potential customers to generate leads and increase sales opportunities. to build lead database.
- Acquired new clients by building relationships through targeted outreach and networking efforts. through targeted prospecting and networking.
- Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships.
Collections Agent
Rcs
04.2020 - 09.2023
- Collected on aging and past due accounts, coordinating payment arrangements to secure timely remittance.
- Monitored overdue accounts, initiating debtor contact through phone calls and written correspondence to facilitate payment.
- Monitored overdue accounts, initiating contact with debtors through phone calls and written correspondence.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Collaborated with team members to meet monthly collection targets, enhancing overall department performance.
- Delivered excellent customer service, addressing queries and providing guidance on debt management solutions.
Education
Matric - Matric
Mfuleni high school
Mfuleni12.2014
Skills
Sales tactics
Lead generation tactics
Customer relationship management
Sales forecasting
Collection strategies
Microsoft Excel
Issue resolution
Negotiation skills
Customer engagement
Team collaboration
Timeline
Collections Agent
Rcs
04.2020 - 09.2023
Sales Agent
Rcs
01.2019 - Current
Matric - Matric
Mfuleni high school