YONDELA MHLUZI
Field Service Technician
Scottsdene
Summary
I am a TAMS Field Technician known for my warm and friendly demeanor. With technical expertise and a knack for problem-solving, I am a punctual professional who excels at multitasking. I have a proven track record of being an invaluable asset to the Field team, consistently delivering exceptional performance that benefits the organization.
Overview
7
7
years of professional experience
Work History
Field Technician
Nielsen AGB Media Research
08.2021 - Current
- I have extensive hands-on experience in on-site installations, maintenance, and repairs. I work directly with customers to diagnose and resolve technical issues efficiently, minimizing downtime and ensuring satisfaction. With strong organizational skills, I manage schedules and coordinate with team members to maintain seamless workflows. I am committed to delivering high-quality service that consistently exceeds expectations, earning positive feedback from both customers and management.
Remote Desk Technician
TooMuchWifi
03.2019 - 08.2021
- I have gained significant work experience providing technical support and assistance to users remotely. My responsibilities have included troubleshooting a wide range of hardware and software issues, addressing user inquiries and resolving technical problems efficiently and effectively. During my experience, I have demonstrated exceptional customer service skills, patiently guiding users through complex technical procedures and explaining solutions in a clear and concise manner. I have developed expertise in various operating systems and software applications, allowing me to quickly identify and resolve issues remotely. Throughout my work as a Remote Technician, I have also been responsible for documenting and tracking support tickets, ensuring that all inquiries are properly recorded and resolved in a timely manner. I have collaborated with cross-functional teams to escalate complex issues and provide necessary updates to ensure customer satisfaction.
Education
Google Cybersecurity Professional Certificate -
Coursera
Business Communication - undefined
Udemy
Certificate - CompTIA N
A+ Computer Training Studios
Cape Town, South Africa 04.2001 -
Certificate - CompaTIA A
A+ Computer Training Studios
Cape Town, South AfricaSkills
Troubleshooting
Communication
Technical knowledge
Time management
Customer Service
Time management
Interests
Hiking, Seminars, Voluntary work, Craft beer, Travel, Great food
CONTACT
- Unit 63 Mountain View Heights
- 91 Serenade Street, Scottsdene
- Cape Town
- 0810108747
- mhluziyondela@gmail.com
- C1 – CODE 10 Driver's License with PDP
Timeline
Field Technician
Nielsen AGB Media Research
08.2021 - Current
Remote Desk Technician
TooMuchWifi
03.2019 - 08.2021
Certificate - CompTIA N
A+ Computer Training Studios
04.2001 -
Business Communication - undefined
Udemy
Google Cybersecurity Professional Certificate -
Coursera
Certificate - CompaTIA A
A+ Computer Training Studios