YOLOKAZI OCTAVIA LUTHANGO

Santam

Bellville South, Insurance

02.2024 - Current

Company Overview: Quality Assurance Department - Graduate program
Evaluated advisers' interactions with clients consistently
Streamlined application handling for efficiency and accuracy
Amendments actioned, and advice given
Assessed advisers' responses to ensure comprehensive and accurate information provided for client enquiries
Monitored performance of advisers in policy retention and modifications, based on client needs
Ensured consistent and efficient client interactions
Assessed evaluation data to spot trends
Work alongside coaches to pinpoint development areas
Determine necessary corrections for failed evaluations
Conducted call evaluations utilizing Client Engagement Scripts, and Underwriting Guidelines
Conducted calibration sessions, evaluating calls for consistent scoring
Quality Assurance Department - Graduate program
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.