Yoliswa Yvonne Sabana
Librarian
Mbombela
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
6
6
Languages
Work History
Librarian (Acting Cataloguer)
City of Mbombela Municipality
Mbombela
06.2021 - Current
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Classification of all library materials
Admin Assistant - General Manager
City of Mbombela Local Municipality
Mbombela
09.2019 - 05.2021
- Developed and maintained relationships with customers and suppliers through verbal and non-verbal communication.
- Managed the Diary of the General Manager- Water and Sanitation.
- Completed and submitted all relevant reports for the department, such as SDIP, Council and Mayoral reports.
- Worked very closely with all project managers.
- Followed up on submitted payment requisitions for the whole department.
- Took minutes in meeting, type, and circulate them to the relevant stakeholders.
- Managed the budget allocated to the General Manager's office.
Admin Assistant- Office of Senior Manager
Mbombela Local Municipality
Nelspruit
01.2010 - 09.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Managed the Diary of the Senior Manager- Water and Sanitation
- Organized traveling, accommodation on behalf of Senior Manager.
- Processed and submitted payment requisitions to Finance Department.
- Followed up on all unresolved customer complaints.
Senior Clerk - Salary Office
Mbombela Local Municipality
Nelspruit
09.2007 - 12.2009
- Managed travel and other expense reports, verifying details and filing documentation.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Approve processed claims on Payday system.
- Processed all reconciliation accounts assigned by Assistant Accountant, such as, medical aids, pension funds, salary suspense account
- Send schedule for third party payments.
Clerk Grade 1- Salary Office
Mbombela Local Municipality
Nelspruit
07.2007 - 08.2007
- Paid attention to detail while completing assignments.
- Process all salary related benefits, such as overtime claims, travel claims and other benefits.
- Adhere to time frames regarding payment of claims.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Exercised leadership capabilities by successfully motivating and inspiring others
Branch Manager
Absa Bank
Lebowakgomo
01.2005 - 03.2007
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
- Complied with regulatory guidelines and requirements.
Teller Controller
Absa Bank
Saveways
03.2003 - 12.2004
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and executed surprise cash counts to all 7 tellers.
- Adhere to branch cash limits, by ordering and sending cash away cash through stipulated procedures.
Service Center Supervisor
Absa Bank
KaMaqhekeza
08.2002 - 02.2003
- Scheduled daily service center employees and monitored performances.
- Trained new staff members on company policies and center expectations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Services Officer
Absa Bank
Malelane
05.2001 - 07.2002
- Developed working relationships with internal and external customers while assisting with account management duties.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
Teller
Absa Bank
Komatipoort
09.2000 - 04.2001
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
Switchboard Operator
Absa Bank
Malelane
02.2000 - 08.2000
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Bachelor in Library and Information Science - Librarianship
University of Fort Hare
Alice 02.1995 - 04.1998
Lower Diploma in Library and Information Science - Librarianship
Univerisity of Fort Hare
Alice 02.1995 - 04.1996
Matric -
Vukani Senior Secondary School
Middledrift, EC 01.1993 - 12.1994
Skills
Recordkeeping
Customer service awareness
Staff Management
Computer Literate / Skills
Knowledge of cataloguing and classification rules and tools
Accuracy
Consistency
Adaptability
Commitment
Problem Solving
Timeline
Librarian (Acting Cataloguer)
City of Mbombela Municipality
06.2021 - Current
Admin Assistant - General Manager
City of Mbombela Local Municipality
09.2019 - 05.2021
Admin Assistant- Office of Senior Manager
Mbombela Local Municipality
01.2010 - 09.2019
Senior Clerk - Salary Office
Mbombela Local Municipality
09.2007 - 12.2009
Clerk Grade 1- Salary Office
Mbombela Local Municipality
07.2007 - 08.2007
Branch Manager
Absa Bank
01.2005 - 03.2007
Teller Controller
Absa Bank
03.2003 - 12.2004
Service Center Supervisor
Absa Bank
08.2002 - 02.2003
Customer Services Officer
Absa Bank
05.2001 - 07.2002
Teller
Absa Bank
09.2000 - 04.2001
Switchboard Operator
Absa Bank
02.2000 - 08.2000
Bachelor in Library and Information Science - Librarianship
University of Fort Hare
02.1995 - 04.1998
Lower Diploma in Library and Information Science - Librarianship
Univerisity of Fort Hare
02.1995 - 04.1996
Matric -
Vukani Senior Secondary School
01.1993 - 12.1994