Hi, I’m
Yoliswa Milaki
Call Center Representative
Port Elizabeth
Summary
Dynamic and empathetic professional with a proven track record at Ison Xperiences, adept at resolving complex customer issues and enhancing satisfaction. Excelled in high-pressure environments, leveraging exceptional problem-solving and interpersonal skills to boost first-call resolution rates. Proficient in MS Office and skilled in developing customer rapport, consistently achieving top performance in customer support and telesales.
Overview
6
years of professional experience
Work History
Ison Xperiences
Call Center Representative
02.2023 - Current
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Identified upselling opportunities to increase revenue generation.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Masinyusane Development Organization
Edu Tech Coach
07.2018 - 12.2022
Job overview
- Developed and deliver computer lessons to learners( grade 1-7).
- Assisted Center manager with administration tasks.
- Created and maintained accurate and well organized records to track lessons done and attendance.
- Ensured processes ran smoothly at the center.
Education
Cowan High SchoolPort Elizabeth
Matric from Grade 12
12.2009
Skills
References
- Xolela Matomela- Ison Xperiences ( Team Leader) 067 623 2629
- Simamkele Vika- Ison Xperiences ( Team Leader) 079 880 6373
Timeline
Call Center Representative
Ison Xperiences
02.2023 - Current
Edu Tech Coach
Masinyusane Development Organization
07.2018 - 12.2022
Cowan High School
Matric from Grade 12
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