Hi, I’m
Yoliswa Milaki
Call Center Representative
Port Elizabeth
Summary
Dynamic and empathetic professional with a proven track record at Ison Xperiences, adept at resolving complex customer issues and enhancing satisfaction. Excelled in high-pressure environments, leveraging exceptional problem-solving and interpersonal skills to boost first-call resolution rates. Proficient in MS Office and skilled in developing customer rapport, consistently achieving top performance in customer support and telesales.
Overview
6
years of professional experience
Work History
Ison Xperiences
Call Center Representative
02.2023 - Current
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Identified upselling opportunities to increase revenue generation.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Masinyusane Development Organization
Edu Tech Coach
07.2018 - 12.2022
Job overview
- Developed and deliver computer lessons to learners( grade 1-7).
- Assisted Center manager with administration tasks.
- Created and maintained accurate and well organized records to track lessons done and attendance.
- Ensured processes ran smoothly at the center.
Education
Cowan High SchoolPort Elizabeth
Matric from Grade 12
12.2009
Skills
Inbound Call Handling
Practical problem solver
Personable telephone manner
Customer rapport building
Conflict resolution
Telesales
Customer needs analysis
Ms Office
Product knowledge
Technical and troubleshooting skills
Complaint resolution
References
- Xolela Matomela- Ison Xperiences ( Team Leader) 067 623 2629
- Simamkele Vika- Ison Xperiences ( Team Leader) 079 880 6373
Timeline
Call Center Representative
Ison Xperiences
02.2023 - Current
Edu Tech Coach
Masinyusane Development Organization
07.2018 - 12.2022
Cowan High School
Matric from Grade 12