Yoliswa Dlamini
Durban,Ethekwini
Summary
Results-driven IT Specialist with a strong educational background in Information Technology. Extensive experience in digital skills training, ICT facilitation, and technical support. Proven ability to enhance network performance and provide effective solutions to technical challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Skills Trainer
Department of Education
KwaZulu-Natal, South Africa
03.2022 - 04.2024
- Provided teachers, especially from the foundation phase, with the digital skills, where I have introduced them to how to make their teaching efficient using digital platforms, namely Google Forms,Google Classroom ,Microsoft Teams,Zoom, to mention a few
- 2024 Appreciation Certificate on Digital Skills for Teachers
ICT FACILITATOR
Columbus Consulting
South Africa
04.2018 - 04.2024
- Facilitating the ICT courses, including computer basics(End-User Computing), IT Essentials, and CCNA courses under the Cisco Networking Academy
- Resolved problems, improved operations, and provided exceptional service
- Troubleshooting hardware and software issues related.
- Delivered high-quality training sessions, ensuring participants thoroughly understood the subject matter.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Google Digital Skills Trainer for Africa
Succinct Investment
Gauteng, South Africa (Remote)
05.2021 - 07.2021
- Introduced a different group of business individuals to the digital marketing ways/strategies, helping them maximize their reach locally and globally. An example of this includes a Google-free service named Google My Business
- 2021, Google Digital Skills For Africa Certificate:Outstanding Trainer
- Developed comprehensive training materials, ensuring a thorough understanding of the subject matter for all attendees.
- Achieved higher trainee retention rates by incorporating engaging activities and real-world examples into training sessions.
IT Technician/IT Intern
Columbus Consulting
Durban, South Africa
01.2017 - 01.2018
- Executed IT-related duties, including troubleshooting computers and installing software.
- Conducted computer basics classes for educators and Department of Education officials.
- Captured school information data to support administrative needs.
- Promoted programs within schools to enhance educational technology.
- Assembled and disassembled computer devices while performing scanning operations.
- Maintained printers to ensure continuous operational efficiency.
- Completed administrative tasks under managerial supervision to streamline workflows.
- Maintained office PCs, networks, and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Education
High School Diploma -
Ogwini Comprehensive Technical High School
Durban,South Africa01.2013
High School Diploma -
Umbilo Vodacom ICT Resource Centre
Durban,South Africa04.2017
Diploma - Information Technology
University of South Africa
Durban,South Africa01.2025
High School Diploma -
KZN Umbilo Vodacom ICT Resource Centre
Durban,South Africa12.2024
Skills
- Microsoft Proficient
- Teamwork and collaboration
- Problem-solving
- Training delivery
- Learning styles
- Excellent communication
- Active listening
Certification
- Appreciation Certificate-Digital Skills Trainer Apr 2024
- Facilitator and Assessor Mar 2023
- NQF Level 5 IT-Systems Support Feb 2023
- NQF Level 4 In IT Technical Support Mar 2017
- CCNA 1-3 from 2016 to 2023 (Introduction to networks,Enterprise Networking, Security and Automation ) Nov 2023
- 2021, Google Digital Skills For Africa Certificate: Apr 2021
- Get Connected Certificate/Info Security Foundation(ISO/IEC2700 2) Certificate/Internet of Things (IOT) Certificate/Introduction Into Cybersecurity Certificate : Information Technology/Microsoft Digital Literacy Certificate Dec 2016
References
Mandla, Tshabalala, DOE Supervisor
Languages
English
Advanced (C1)
Timeline
Digital Skills Trainer
Department of Education
03.2022 - 04.2024
Google Digital Skills Trainer for Africa
Succinct Investment
05.2021 - 07.2021
ICT FACILITATOR
Columbus Consulting
04.2018 - 04.2024
IT Technician/IT Intern
Columbus Consulting
01.2017 - 01.2018
High School Diploma -
Ogwini Comprehensive Technical High School
High School Diploma -
Umbilo Vodacom ICT Resource Centre
Diploma - Information Technology
University of South Africa
High School Diploma -
KZN Umbilo Vodacom ICT Resource Centre