Yolisa Pamla

• Selling good quality memberships in an attempt to assist members in reaching individual goals they have set themselves upon joining the club
• Sales and target driven
• Generating leads and build strong pipeline of potential members
• Meeting sales target
• Promoting fitness
• Customer engagement & Relationship Building
• Assisting members in reaching their goals
• Providing excellent customer service
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

Sales Manager: 2023 - 2025

• Developing and implementing sales strategies to achieve membership growth targets.
• Ensuring the club meets weekly/monthly sales goals.
• Team Leadership: Motivating and coaching sales staff to achieve their targets and contribute to the overall success of the club.
• Training and Development: Identifying training needs for sales staff and providing the necessary resources and support to improve their skills.
• Performance Evaluation: Evaluating the performance of sales staff and providing feedback to help them improve.
• Reporting: Regularly reporting on sales performance and identifying areas for improvement
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Implemented systems and procedures to increase sales.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Achievements:

Zone Fitness - Cape Quarter Club

Top Sales Manager 2023 & 2025

Reference:

Zone Fitness Regional Manager

Name: Riaan Van Aswegen

Cell number: 0712170480

Email: riaan@zonefitness.co.za

• Receptionist: Responsible for handling front office reception and administration duties
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Kept reception area clean and neat to give visitors positive first impression.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintaining office directories
• Assisting other administrative staff with overflow work including word processing, data entry
• Accounts/Admin Clerk: Debtors Function up to Trial Balance
• Downloading Bank Statements and copying into MS Excel Processing in Cash book, receipts and payments Processing of credit notes and journals
• Age analysis and collections of overdue accounts Account queries & Opening of new accounts
• Preparing month end and mail statements
• Electronic statements in MS Excel for City of Cape Town, Spar, Shoprite and OK
• Banking: Bank Reconciliation
• Creditors: Capture and maintain Invoices & Credit Notes
• Recording stock on Pastel
• Monthly reconciliation of Supplier accounts and preparation of payments
• Loading of Supplier payments on an Online Banking platform
• Petty Cash: Invoicing
• Processing Customer and Supplier invoices
• Update customer records and send out monthly billing statements
• Orders: Receive and process incoming orders for manufacturing
• Duties include informing customers of receipt, prices, shipping dates and delays; preparing contracts; and handling queries
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms

Achievements:

Employee of the year - 2007

Employee of the year - 2013

Employee of the year - 2017