YOLISA NENE

• General administration, implementing tactics to de-escalate situations with irate customers, identifying leads and implementing tactics to close sales, design plans and technical drawings, presentations, site surveys, and meeting clients.
• Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
• Streamlined the design process by utilizing advanced software tools, resulting in accurate project estimates and timely completion.
• Developed comprehensive project timelines, ensuring all milestones were met without compromising quality or budget constraints.

Reason for leaving (short term contract for an employee on maternity leave)

• Cooperate & residential design including interviewing clients regarding their design needs, style, preferences, time frame and budget
• This includes conducting site surveys and room measurements, floor planning, space planning, wall finishes, electrical plans, lighting plans, ceiling layout, window finishes and furniture selection
• Also responsible for creating CAD and detailed brief, hiring and managing contractors, managing projects from inception to handover, and serving as the Head of Design Department
• Other responsibilities include AutoCAD, receptionist/administration/PA duties, customer service, project management, client relationship management, and budget management
• Achievements include being the Head of Design Department, training new staff, building and retaining a core group of loyal clients, developing leadership skills, working with people from different backgrounds and cultures, developing new systems and processes for the company, implementing research and development days for the design team, developing a new methodology for the design team, and working under pressure with multiple projects.

• Provided high-level secretarial and administrative support, including sorting and distributing incoming and outgoing post, handling communications, data entry, bookkeeping, minutes, reports, company register, oral and written communication, email and telephone enquiries, setting up and attending outside meetings, handling petty cash and ordering supplies, scheduling meetings and managing calendars, taking notes at meetings, running errands, assisting with daily time management, planning travel, coordinating events and speaking engagements, drafting correspondence, maintaining office systems, welcoming clients, basic invoicing, and managing office equipment and supplies
• Achievements include developing marketing skills, negotiating and monitoring suppliers' contracts, implementing trustee training and legal updates, developing business leadership skills, and handling pressure by working with multiple clients and meeting deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Overseeing office services like cleaners and maintenance service providers ... Maintaining safety and hygiene standards of the reception area.
• handle administrative tasks, including greeting visitors and answering the phone.
• Answering , screening, and forwarding calls . · Taking messages and ensuring they are passed on to the right staff.
• Well-presented. As the business's first point of contact.
• Welcoming customers, understanding their needs and providing good customer service are other essential skills.

adept at multitasking . You may be responsible for photocopying, transcribing, filing, keeping records,

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Verbal communication
• Organization
• Time management.
• Written communication.
• Close attention to detail.
• Resourcefulness and problem-solving
• Project and event coordination. Book business travel arrangements . Oversee office correspondence. Liaise with IT, Sales, PR and HR teams.
• Organizing meetings and conferences with teams and other executives. Managing and setting appointments . Tracking essential tasks and deadlines for a high leave

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Identifying leads and procedures for turning them over sales.
• Being patient and calm,while on call with a difficult client.
• Dedication and commitment in order to meet targets of the month.
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• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Telephone sales and data capture
• Outbound and inbound sales customer satisfaction survey
• Updating CRM
• Logging customer complaints and resolve issues
• Passionate about learning and committed to continual improvement.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.