Yolandie Toerien

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Enhanced classroom engagement through projects such as Show and Tell activities.
• Organized a small charity project for the SPCA, a learning experience for the kids outside the traditional classroom setting.

• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Increased parent involvement through regular communication, focused on supporting student success at home.

4 month temp position

3 Month temp position

• Maintained current knowledge of industry trends and best practices by staying informed on new facilitation methods, and adapting them to the unique needs of clients.

• Admin Responsibility: Keeping Provincial Business Expenses to a minimum; Controllable Expenses vs
• Budget (Telephones, Cell Phones, S&T , P-Card usage, stationary, amenities); P-Card Claim Forms, S&T Claim Forms; Relationship Building - Maintain relationship with clients, the team and employees from the different lines of business within Old Mutual; Observation, feedback from guides, feedback from the team, feedback from Base Camp and feedback from employees from the different lines of business within Old Mutual; Client Service - Consistently and visibly renders excellent client service
• Client comes first, personal touch, inform and add value both internally and externally; Observation, feedback from clients, feedback from the team
• Attend to Client /Teams queries timeously and efficiently; Effective Communication - Authentic, clear communication with clients, the team and with employees from the different lines of business within Old Mutual; E-Mail communication, Observation, feedback from coach, feedback from the team, feedback from Base Camp and feedback from employees from the different lines of business within Old Mutual; Perform all daily and monthly duties and meeting deadlines as per agreement with line manager which includes submission of Manpower planning, Appointment documents, Integrity checks, training bookings, transfers, resignations and P-Card reconciliations
• Collate feedback from region; Ensure adherence to internal policies and procedures
• NCR requirements, OHASA requirements; Work in collaboration with the PM, AM's and Base Camp for new appointments, transfers, promotions and exits; DISMISSALS- Process all dismissals;

• Admin Responsibility: Daily management of the receptions area and maintenance of switchboard, fax machine and printer; Answering of the phone, transferring phone calls and taking messages assisting clients with queries; Data Capturing; Manage attendance register and record absentees; Keeping record of financial consultant’s monthly “productivity package” this is referrals, appointment sheets and marketing for the month, this must be handed in a monthly and filed in the branch Productivity file; Administration duties, filing etc; Assist the BM by completing tasks on time; Assist all colleagues by giving them the necessary documents they need for their work; Supporting consultants with sales targets, managing the time in the branch; Manage key register the same with alarm codes in the branch; Do Batching weekly, send all contracts to head office; P-Card Expense Claims for Managers; Prepare relevant documents for meetings as well as taking minutes; Render a professional and administrative support service to the office; Responsible for outgoing & incoming mail and maintaining the register; Make copies of documentation as and when required; Administer e-mails and correspondence; Assist with the coordination and organizations of events when required; Responsible for Office Groceries (Purchasing and control thereof); Responsible to ensure that cupboards are stocked with enough office supplies (Copier Paper, etc);

• Contacting Movie Companies Local, Nationally and International via email, post and telephonically
• Helping with the book and marketing it: Thy Word is Sweeter than Honey Comb” for the Author: Annetjie Symons for a potential movie
• (The book has been published)
• Responsible for filing; Control incoming and outgoing post including email correspondence; Manage daily phone calls and printing;

• Working on deadline, requesting quotes for various enquiries from clients
• Sending out quotations, placing orders, making payments and printing invoices
• Making sure the deadline has been met
• Assisting the Administration Manager who is also the Director
• Responsible for filing; Control incoming and outgoing post including email correspondence; Manage daily phone calls and printing;

• Assist Office Manager and Staff; Head of Operations; Health and Safety Manager; Schedule meetings and rooms; Schedule training rooms with refreshments; Handle incoming and outgoing mail and courier; Control Stationary; Print and Edit Health and Safety signs for various sites; Various orders for Staff; Filing;

• Receive and attend visitors; Answering and Transfer telephone calls; Taking Messages; Handling incoming and outgoing mail; Sign printing; Security passes printing; Ensure good Customer Care relations at all times; Filing; Franking;

• Receive and attend to the visitors; Answering telephone calls; Issuing the Uniform to British Airways Staff; Travelled to other local destinations and also Cairo, Egypt to fit the Uniform; Ensure good Customer Care relations at all times;

• Receive and attend visitors; Answering and Directing telephone calls; Handling Petty cash;

• Receive and attend visitors; Answering and Directing telephone calls using Switchboard; Handling Petty cash;