Jira
Hi, I’m
YOLANDIE GREENBERG
CLIENT SERVICES & DATA ENTRY MANAGER
Buffelspoort,North West
Summary
Results-driven Client Services and Data Entry Manager with experience in Jira, Zendesk, ACE, Confluence, and Gmail. Expert in streamlining workflows and implementing quality control procedures, leading to significant operational improvements. Adept at providing exceptional customer service and fostering team success. Committed to driving positive outcomes and contributing to organizational achievements.
Overview
7
years of professional experience
5
years of post-secondary education
2
Language
Work History
Oxygen XL
Client Services And Data Entry Manager
12.2023 - 5 2024
Job overview
- Enhanced client satisfaction through effective resolution of inquiries and concerns.
- Improved data accuracy across multiple systems with meticulous entry and maintenance.
- Streamlined customer service operations, reducing response times significantly.
5CA
Remote Customer Support Agent
08.2020 - 01.2023
Job overview
- Resolved a high volume of in-game and technical issues on the first contact, increasing customer satisfaction.
- Utilized advanced technical skills to diagnose and solve customer challenges efficiently.
- Optimized gaming experiences for numerous customers through timely and effective support.
BT Games
Branch Manager
04.2018 - 07.2020
Job overview
- Maintained high stock accuracy through weekly inventory audits.
- Streamlined order management, reducing delivery times.
- Fostered a harmonious workplace by resolving customer issues and staff disputes promptly.
- Developed team members, improving overall performance.
BT Games
Assistant Manager
01.2017 - 04.2018
Job overview
- Provided expert product advice, enhancing customer satisfaction scores.
- Delivered valuable insights and recommendations by staying informed on industry trends.
- Increased sales through effective cross-selling and upselling techniques.
- Supported store operations, improving inventory management and financial reconciliation processes.
BT Games
IT Sales Person
03.2016 - 12.2016
Job overview
- Guided clients through extensive gaming equipment selections, enhancing customer retention.
- Delivered up-to-date product insights, increasing customer satisfaction.
- Ensured high customer satisfaction by offering expert troubleshooting and solutions.
- Boosted sales performance through strategic upselling and cross-selling.
Education
Bergisig Academy , Rustenburg, North West
High School Diploma
01.2011 - 12.2015
Skills
Console and PC Troubleshooting
undefinedSoftware
ACE
Confluence
Microsoft Word
Microsoft Excel
Zendesk
Notion
Interests
Digital Art: Passionate about creating digital illustrations and exploring new techniques in digital artistry. This hobby enhances my creativity and technical skills.
Creative Writing: Enjoy writing children's books and currently working on a novel. This allows me to express my creativity and improve my communication skills.
Reading and Learning: Avid reader, especially of novels, with a keen interest in expanding my literary knowledge. Constantly seeking to explore new genres and authors.
Technology and Gaming: Stay somewhat updated with the latest advancements in technology and occasionally indulge in gaming. This interest helps me keep my problem-solving skills sharp and understand the latest tech trends.
Timeline
Client Services And Data Entry Manager
Oxygen XL
12.2023 - 5 2024
Remote Customer Support Agent
5CA
08.2020 - 01.2023
Branch Manager
BT Games
04.2018 - 07.2020
Assistant Manager
BT Games
01.2017 - 04.2018
IT Sales Person
BT Games
03.2016 - 12.2016
Bergisig Academy
High School Diploma
01.2011 - 12.2015
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