Yolandi Storm
Administration
Nigel
Summary
Dynamic professional with a strong work ethic and exceptional time management skills, demonstrated at NS Steerings and Hydraulics. Proven track record in enhancing operational efficiency and client satisfaction through creative problem-solving and effective communication. Adept at implementing process improvements that streamline workflows and drive results in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Personal Assistant
NS Steerings and Hydraulics
04.2017 - Current
- Managed executive calendars, scheduling meetings and prioritizing conflicts.
- Coordinated travel arrangements, ensuring compliance with company policies and budget constraints.
- Developed efficient filing systems, improving document retrieval times by streamlining processes.
- Assisted in project management tasks, tracking deadlines and deliverables to ensure timely completion.
- Liaised with clients and vendors, enhancing communication channels for smoother operations.
- Implemented process improvements that increased workflow efficiency across departments.
- Conducted research to support strategic initiatives, providing insights for decision-making processes.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
Bbbee Consultant/Auditor
Chamberlink
05.2015 - 05.2016
- Led strategic initiatives to enhance operational efficiency across multiple projects.
- Developed tailored solutions to meet client needs and drive business growth.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted in-depth market analysis to inform decision-making and strategy development.
- Facilitated workshops and training sessions to empower staff and enhance skills.
- Implemented performance metrics to assess project success and identify areas for improvement.
- Advised senior management on best practices for organizational development and change management.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Presented audit results to stakeholders, facilitating informed decision-making based on findings.
Administrative Coordinator
Chamber of Commerce (Chamberlink)
04.2012 - 05.2016
- Coordinated logistics for events, ensuring seamless execution and stakeholder satisfaction.
- Managed scheduling and communications for senior leadership, enhancing workflow efficiency.
- Developed and maintained tracking systems for membership engagement and renewal processes.
- Implemented process improvements that streamlined administrative operations and reduced turnaround times.
- Facilitated cross-departmental collaboration to align initiatives with organizational goals.
- Analyzed feedback from members to inform strategic decisions and enhance service offerings.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Debt Collector
Drs Du Buisson, Brunette and Kramer (Ampath)
01.2007 - 08.2008
- Managed inbound and outbound calls to negotiate payment plans with clients.
- Utilized billing software to track accounts and document communication effectively.
- Resolved billing discrepancies by coordinating with internal departments for accurate information.
- Developed strategies to improve collection rates through targeted follow-ups and customer engagement.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Salesperson
Pride Milling
06.2005 - 12.2006
- Engaged customers by providing product knowledge and tailored recommendations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized inventory displays to enhance customer experience and accessibility.
- Collaborated with team members to ensure seamless store operations and customer service excellence.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Developed relationships with clients for increased loyalty and repeat business.
Education
High School Diploma -
Hoërskool John Vorster
Nigel12-2001
Skills
Time management
Multitasking and organization
Customer service
Strong work ethic
Strong communication skills
Creative thinking capacity
Strong problem solver
Attention to detail
Dedicated team player
Valid Driver's license
Commitment to quality and service
Administrative support
Timeline
Personal Assistant
NS Steerings and Hydraulics
04.2017 - Current
Bbbee Consultant/Auditor
Chamberlink
05.2015 - 05.2016
Administrative Coordinator
Chamber of Commerce (Chamberlink)
04.2012 - 05.2016
Debt Collector
Drs Du Buisson, Brunette and Kramer (Ampath)
01.2007 - 08.2008
Salesperson
Pride Milling
06.2005 - 12.2006
High School Diploma -
Hoërskool John Vorster