Yolandi Pieters
Hair Stylist
Potchefstroom
Summary
Dynamic salon leader with a proven track record, adept in staff management and hair styling expertise. Elevated client satisfaction and salon revenue through innovative color techniques and exceptional customer service. Skilled in social media promotion and fostering teamwork, consistently staying ahead with industry trends. Achieved a loyal client base by prioritizing hygiene and continuing education.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Hair Salon Owner
Shear Trendz
Potchefstroom
09.2017 - Current
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Negotiated favorable contracts with suppliers to secure high-quality products at competitive prices.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Conducted regular performance evaluations for staff members, setting clear expectations for professional growth opportunities within the salon.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
Hairstylist and Manager
Ultimate Hair
Krugersdorp
02.2010 - 06.2017
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Trimmed, cut, and shaped hair based on customer preference.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Determined appropriate hair treatments based on conditions and textures.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Some College (No Degree) - Hairdressing
THASA Hair Academy
Potchefstroom 02.2009 - 12.2009
High School Diploma -
Volkskool Potchefstroom
Potchefstroom 01.2003 - 12.2007
Skills
Appointment scheduling
Social media promotion
Upselling services
Industry trend awareness
Hair styling expertise
Coloring techniques
Staff management
Teamwork and collaboration
Time management
Self motivation
Active listening
Attention to detail
Professionalism
Hygiene standards
Continuing education
Timeline
Hair Salon Owner
Shear Trendz
09.2017 - Current
Hairstylist and Manager
Ultimate Hair
02.2010 - 06.2017
Some College (No Degree) - Hairdressing
THASA Hair Academy
02.2009 - 12.2009
High School Diploma -
Volkskool Potchefstroom
01.2003 - 12.2007
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