YOLANDI GOTSELL
Administrative Manager
Langebaan
Summary
Enthusiastic Telephone Operator with 10 years of experience providing phone reception services for medical companies. Energetic personality with excellent customer service talents. Skilled in managing switchboards.
Overview
19
19
years of professional experience
Work History
Front office reception
Dr LK Cawood (General practitioner)
10.2021 - 02.2023
- Screened visitors and issued badges to maintain safety and security.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Answered multi-line phone system and enthusiastically greeted callers.
- Implemented a new system for managing visitor passes that improved security measures within the office premises.
Reception & accounts
Dr SW Swart (Dental on Sleigh)
01.2015 - 01.2018
- Supported office supply management through regular inventory audits, ordering necessary supplies when needed.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Increased efficiency with thorough knowledge of company policies, products, and services.
- Handled assignments independently with good judgement and critical thinking skills.
Reception
Sylvia Richards - Audiologist
01.2014
- Supervised reception, storage and shipping of fuel.
- Oversaw reception support, answered phones and greeted visitors.
- Offered reception support, answered phones and greeted visitors.
- Managed reception area, answered telephone calls and received packages.
Reception, accounts, dental assistant
Medicross Langebaan
03.2010
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Reception
SpecSavers Langebaan
11.2007 - 11.2009
- Oversaw reception support, answered phones and greeted visitors.
- Maintained and organized service reception area and checkout counters.
Rental Manager
Langebaan Golf and Sports Club
12.2006 - 11.2007
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.
- Maximized rental income while minimizing expenses through effective planning and control.
Sales assistant
Anni b Clothing Boutique
01.2004
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Fielded customer questions to share information about products, availability, and pricing.
Reception, Sales and orders
Le Roux Builders
01.2004 - 01.2005
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales assistant
Pens & Paints
01.2004 - 01.2005
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Fielded customer questions to share information about products, availability, and pricing.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Vredenburg High
Vredenburg 04.2001 -
Skills
Hard Working
Excellent Public Relations
Good Stress Management
Computer Literate
Professional
Cover Letter
I started working as a medical receptionist in 2007, since then I have done numerous training and attended workshops. I have gained an abundance of professional knowledge throughout the last several years. After working for a medical office for the last ten years, I have been taught the fundamentals of client and patient care, paperwork, charting and managing schedules. I believe I have the skills and abilities to effectively manage. I am a fast leaner and team player.
Highest Qualification
Institute of Business Management - Business Office administration certificate 2015
Courses Completed
- Eye-Q Training Academy: Optical Assistant Course
- Health Bridge Medical Aid Claims Course
Dependants
2
Health
Excellent
Driving License
Code 8
Own Car
Yes
Language
English, Afrikaans
Contact Details
084 755 9283, ylndlourens@yahoo.com
Personal Information
- Date of Birth: 03/04/85
- Nationality: RSA
- Marital Status: Married
Timeline
Front office reception
Dr LK Cawood (General practitioner)
10.2021 - 02.2023
Reception & accounts
Dr SW Swart (Dental on Sleigh)
01.2015 - 01.2018
Reception
Sylvia Richards - Audiologist
01.2014
Reception, accounts, dental assistant
Medicross Langebaan
03.2010
Reception
SpecSavers Langebaan
11.2007 - 11.2009
Rental Manager
Langebaan Golf and Sports Club
12.2006 - 11.2007
Sales assistant
Anni b Clothing Boutique
01.2004
Reception, Sales and orders
Le Roux Builders
01.2004 - 01.2005
Sales assistant
Pens & Paints
01.2004 - 01.2005
High School Diploma -
Vredenburg High
04.2001 -