Yolande Van Rooyen
Paraplanner/Broker Assistant/Administrator
14 Athlone Street, Mount Pleasant, Port Elizabeth,South Africa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Broker Assistant
OPTIMA FINANCIAL SERVICES
Port Elizabeth, South Africa
03.2020 - 05.2022
- Strong client relations and customer service with new and existing clients.
- Keeping up to date of the latest regulations, practices and financial productions.
- Analysing data and preparing financial plans that best suit the client's requirements.
- Market place research, including various sources of financial products.
- Performing a range of administrative and support activities.
- Generating and monitoring risk benefit plans, estate plans, retirement plans and investment plans.
- Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.
- Conferred with customers to assess market fluctuations and correct account problems.
- Ensuring meticulous preparation of client files.
- Quotations, claims and all business processing
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
Paraplanner / Sales Executive
AMBITON FINANCIAL SERVICES
Port Elizabeth, South Africa
03.2018 - 03.2020
- Preparation of all compliance related documentation.
- Collect and collate all client information/data from various solution providers and collect and collate any further information that may be required by the financial advisor.
- Request various quotations, cost estimates and comparative tables where required.
- Prepare Financial Needs Analysis where required for risk, retirement & study provision.
- Income protection & cash flow calculation
- Organizing sales visits.
- After confirmation by financial advisors and client, prepare final documentation recommendations / Record of Advice for both risk benefits and investment solutions. Maintaining accurate records. Effective communication of the Record of Advice to the client.
- Submit new business instructions, follow up and ensure for all business to issue.
- Assist with all admin relating queries for clients and attending to emails.
- Generating of reports, proposals, recommendations for onward delivery by the financial advisors.
- Ensuring regular and timeous client reviews and feedback on relevant matters.
- Attended training courses to further knowledge and maximize understanding of current trends and strategies in financial planning.
Life Servicing Administrator
KEVLAR FINANCIAL SERVICES
Port Elizabeth, South Africa
03.2014 - 01.2018
- Front line duties - telephone & welcoming clients.
- Preparations of client packs for meetings.
- Correspondence & communication with client via telephone, email & letters.
- Various general office duties i.e. typing, scanning, filing, Lotus, team viewer and microsoft office diary appointments.
- Preparing personal financial portfolios in preparation of client meetings.
- Administration of changes to policy and investment contracts for clients.
- Quotations on risk and investment policies.
- Administration and processing of surrenders/withdrawals, maturities, investment transfers and loans on policies.
- Processing of new business applications.
- Various daily ad-hoc office management duties.
- Will & Estate administration, including death & disability claims.
Front Office Administrator
SINGA LODGE LION ROARS
Port Elizabeth, South Africa
11.2012 - 02.2014
- Check in and check out of guests.
- Guest complaints.
- Supervisor of bar/orders/stock.
- Overseeing breakfast & dinner services.
- Reservations and responding to emails.
- Quotations for conferences and arranging them.
- Overseeing staff on shift.
- Admin: Invoicing, debtors, batch reports, orders, filing, switchboard, petty cash.
- All rounder of lodge.
Education
High School Diploma -
DF Malherbe
South Africa 01.2001 - 12.2005
NQF Level 5 - Travel, Tourism & Hospitality
UNISA
South Africa 01.2008 - 01.2009
Computer Course - Microsoft Office - Word, Excel, Outlook & Powerpoint
Acres Computers
Port Elizabeth, South Africa 02.2008 - 03.2008
Basic Secretary Course -
Acres Computers
Port Elizabeth, South Africa 02.2008 - 02.2008
NQF Level 5 - Higher Certificate in Financial Planning
Milpark Business School
South Africa 01.2018 - 01.2019
Regulatory Examination Level 1 -
Moonstone
Port Elizabeth 01.2019 - 01.2019
Skills
MS Office
Additional Information
Drivers License: Code B
Criminal Record: None
Marital Status: Married
Age: 34
Timeline
Broker Assistant
OPTIMA FINANCIAL SERVICES
03.2020 - 05.2022
Regulatory Examination Level 1 -
Moonstone
01.2019 - 01.2019
Paraplanner / Sales Executive
AMBITON FINANCIAL SERVICES
03.2018 - 03.2020
NQF Level 5 - Higher Certificate in Financial Planning
Milpark Business School
01.2018 - 01.2019
Life Servicing Administrator
KEVLAR FINANCIAL SERVICES
03.2014 - 01.2018
Front Office Administrator
SINGA LODGE LION ROARS
11.2012 - 02.2014
Computer Course - Microsoft Office - Word, Excel, Outlook & Powerpoint
Acres Computers
02.2008 - 03.2008
Basic Secretary Course -
Acres Computers
02.2008 - 02.2008
NQF Level 5 - Travel, Tourism & Hospitality
UNISA
01.2008 - 01.2009
High School Diploma -
DF Malherbe
01.2001 - 12.2005
Similar Profiles
Charlotte HopeCharlotte Hope
Referral/Contract Coordinator at Optima Family ServicesReferral/Contract Coordinator at Optima Family Services
AUNG MOE KYAW AUNG MOE KYAW null
Senior Service Engineer at Optima(DC) Solutions&Services Pte LtdSenior Service Engineer at Optima(DC) Solutions&Services Pte Ltd
NANCY ODIAINANCY ODIAI
Home Health Aide at Optima Home Health ServicesHome Health Aide at Optima Home Health Services