Yolanda Ayakha Jim
Midrand
Summary
Self-motivated and hardworking, recent graduate with a diploma in Management, eager to apply my skills and knowledge in fast paced and challenging environment. Possesses strong organizational & planning, communication, and problem-solving skills, as demonstrated through my experiences as a project manager and study mentor. Driven by a passion for helping others and a desire to make a positive impact in your company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Small Business Owner
Closet Empress
02.2020 - Current
- Handling costumer complaints
- Collecting relevant data to address customer issues
- Resolving customer issues efficiently and promptly
- Managing day-to-day operations
- Developing lasting customer relationships by maintaining a professional image and responsive quickly to issues.
- Consulting with customers to assess needs and offer solutions
- Overseeing staff and departmental operations to increase efficiency and accuracy
- Maintaining consistent work levels by building and retaining a large customer base
- Developing vines plan, process and procedure to deliver quality products to customers
- Maintaining clear and timer communication with dispatchers to ensure accurate delivery times
- Preparing annual budget accuracy
- Managing financial performance
- Online marketing to generate leads and maximize brand identity.
Student Mentor
Cape Peninsula University Of Technology
02.2021 - 12.2022
- Developed psychotherapy and educational groups
- Conducted individual and group counseling sessions
- Tracked student progress
- Developed academic action plans
- Planned and facilities school events and activities
- Coached students on time management, organizational and study skills
- Provided career and academic guidance
- Provided support through personal and social challenges
- Provided career exploration and decision-making support
- Led students in self-development through counseling and skill-building
- Monitored student progress and achievements
Internship Student
Mavusana Premium Rooibos (Pty) Ltd
09.2022 - 10.2022
- Assisted with scheduling appointment
- Performed administrative tasks
- Supported the team with research tasks
- Communicated with clients
- Fulfilled customer orders
Project Management
Cape Peninsula University Of Technology, District
03.2020 - 08.2020
- Led project from start to finish
- Defined project scope, requirements and deliverables
- Managed project resources and budgetMonitored and reported on project progress
- Ensured projects met quality standards and deadlines
- Identified and mitigated project risks
- Report writing
- Ensured stakeholder satisfaction
Education
Advanced Diploma - Business Management
Cape Peninsula University of Technology
District 6, Cape Town04.2024
Diploma - Business Management
Cape Peninsula University of Technology
District 6, Cape Town 04.2023
Grade 12 | Science Education -
Pakamani High School
Ngcobo, Eastern Cape 12.2015
Skills
- Excellent communication skills, both written and verbal
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc)
- Detail-oriented and meticulous
- Analytical thinking and problem-solving skills
- Enthusiasm and willingness to learn
- Strong work ethic
Certification
English, Xhosa, Zulu
Additional Information
Irshaaq Desai
Supervisor
Cape Peninsula University of Technology
Hanover St, Zonnebloem, Cape Town, 7925
Deasii@cput.ac.za
Tafadzwa Shara
Supervisor
Cape Peninsula University of Technology
Hanover St, Zonnebloem, Cape Town, 7925
SHARAT@gmail.com
0634363630
Vusumzi Mokoena
Director
vusumzimokoena@gmail.com
0739983431
Timeline
Internship Student
Mavusana Premium Rooibos (Pty) Ltd
09.2022 - 10.2022
Student Mentor
Cape Peninsula University Of Technology
02.2021 - 12.2022
Project Management
Cape Peninsula University Of Technology, District
03.2020 - 08.2020
Small Business Owner
Closet Empress
02.2020 - Current
Advanced Diploma - Business Management
Cape Peninsula University of Technology
Diploma - Business Management
Cape Peninsula University of Technology
Grade 12 | Science Education -
Pakamani High School
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