Yolanda Amanda Dingana
Pietermaritzburg
Summary
Detail-oriented hospitality professional with extensive experience in maintaining cleanliness and enhancing guest satisfaction. Skilled in cleaning, sanitizing, and providing exceptional customer service to ensure a memorable guest experience. Adept at managing equipment, adhering to safety protocols, and performing detailed inspections to uphold the highest standards.
Overview
7
7
years of professional experience
Work History
Room Attendant
The Capital Zimbali Resort
12.2023 - Current
- Deliver warm welcomes and assist guests with luggage and room orientation.
- Thoroughly clean guest rooms, including carpets, upholstery, walls, ceilings, and windows.
- Maintain cleanliness in public areas such as hallways, stairwells, restaurants, and lounges.
- Follow strict cleaning procedures for 20 rooms daily, including replenishing amenities and sanitizing.
- Handle guest laundry services, ensuring prompt and professional delivery.
- Use fabric conditioners and disinfectants to freshen upholstery and prevent damage.
- Report and follow up on maintenance issues, ensuring timely resolutions.
Housekeeper
Holiday Inn Bulawayo
01.2018 - 01.2020
- Employed deep-cleaning techniques for enhanced sanitation in high-traffic areas.
- Managed waste disposal and linen segregation according to safety standards.
- Observed proper chemical handling protocols for cleaning different surfaces.
- Maintained cleanliness of furniture, windows, and common areas to exceed guest expectations.
Education
High School Diploma -
Senga Secondary School
Gweru, Zimbabwe11-2011
Skills
- Customer Service Excellence: Warm and professional interactions with guests to exceed expectations
- Cleaning & Sanitation Expertise: Proficient in using appropriate techniques, tools, and chemicals
Attention to Detail: Thorough inspections to ensure flawless presentation - Equipment Maintenance: Skilled at maintaining and troubleshooting cleaning equipment
- Team Collaboration: Strong ability to work with diverse teams to meet operational goals
- Time Management: Efficiently prioritizing tasks to meet deadlines in fast-paced environments
- Adaptability & Flexibility: Quick to adjust to changing demands and schedules
References
Available upon request.
Timeline
Room Attendant
The Capital Zimbali Resort
12.2023 - Current
Housekeeper
Holiday Inn Bulawayo
01.2018 - 01.2020
High School Diploma -
Senga Secondary School
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