Community Activities
Yolanda Xaba
Admin Coordinator
Soweto
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dynamic assistant with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level admin position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
7
7
Languages
Work History
Personal Assistant
The Paperclip Advisory
Johannesburg
09.2018 - 12.2018
- Typing
- Diary Management
- Filling
- Secretarial
- Contract Expired
- PBA
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Served as point of contact between clients and managerial staff.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Identified needs and coordinated plans for travel and out-of-town functions.
Legal Administrative Assistant
Alexander Forbes Insurance
Johannesburg
03.2009 - 10.2015
- Insurance Quotations
- Claims Registration
- Activation and Cancelation of Policies
- Employment
- Terminated
- Webhelp Telecommunication Customer Service, Secretarial
- Spending more on
- Transport to work from Soweto to
- Pretoria
- Lesego Mokgane ANOVA Health Institution 0605507394
- Elaine Naidoo The Unlimited 0843708829
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Processed expense reimbursements and updated Software accounts with current information.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Inbound Call Center Representative
Webhelp
Johannesburg
03.2016 - 04.2017
- Customer Services
- AdHoc Payment
- Trace Orders
- Purchase Order
- Retrenched
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Built positive relationships with customers by providing exceptional customer service.
- Provided timely feedback to management regarding customer inquiries and issues.
- Facilitated communication between customers and other departments to facilitate resolution.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Prioritized customer service requests in order of urgency to promptly resolve critical issues.
- Developed in-depth understanding of product features and services to offer comprehensive support.
- Followed standard operating procedures when handling customer problems and complaints.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
Broker Assistant
Paulina Binfa And Associates
Johannesburg
11.2017 - 08.2018
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Onboarded and managed new client accounts to boost retention rates.
- Conferred with customers to assess market fluctuations and correct account problems.
- Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
- Organized securities sales and purchases on behalf of customers and companies.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents.
- Leveraged knowledge of stock prices and trending changes to optimize collateral approaches.
- Delivered security certificates on behalf of companies to purchasing customers.
- Developed strategies to improve processes and reduce costs.
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Analyzed customer portfolios to recommend adjustments and new investments.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Campaign Coordinator
Anova Health Institute
Johannesburg
04.2019 - 11.2020
- Ii Educator
- Stand in Assistance
- New Opportunity
- Anova Health Institute, Project Management
- Administration
- Filling
- Marketing and Survey
- Coordination
- Programme /Events organization
- Data Analysis
- Retrenched due to
- Covid19
- Networked among donors and fundraised to generate money for campaign.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Followed federal, state and facility guidelines to maintain professional interactions with campers.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
- Defined all campaign roles and filled positions.
- Organized session wrap-up events to recognize campers' achievements.
- Utilized social media advantageously for free and persuasive media.
- Worked with traditional media to obtain coverage of key events.
- Attended required meetings and training sessions on Type and Type.
Center Assistant
Happy Child Day Care Center
Johannesburg
03.2005 - 12.2007
- Reinforced travel and mobility skills for students developing greater independence.
- Collaborated with others to support student independence, empowerment and learning.
- Provided instruction and support under teacher's supervision.
- Worked with young students with challenging behaviors
- Set up classroom equipment and organized activities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
National Coordinator
The Unlimited
Johannesburg
11.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Coordinated with human resources department to handle payroll and personnel databases.
Education
Matric - Grade 12
Tulip High School
Johannesburg 01.2004 - 12.2004
Data Capture Certificate - Administrative Assistance And Secretarial Science
Data Capture Boston Business College
Johannesburg 01.2008 - 12.2008
Skills
Interpersonal Skills and Proficient inMS Office
Product demonstrations
Product demonstrations
Customer assistance
Account acquisition and retention
Strategic planning
Problem solving strength
Client Service
Interpersonal communication skills
Records management
Customer Relations
Performance improvement
Key relationship management
Interests
Reading
Going to gym
Singing
Travelling
Timeline
Campaign Coordinator
Anova Health Institute
04.2019 - 11.2020
National Coordinator
The Unlimited
11.2018 - Current
Personal Assistant
The Paperclip Advisory
09.2018 - 12.2018
Broker Assistant
Paulina Binfa And Associates
11.2017 - 08.2018
Inbound Call Center Representative
Webhelp
03.2016 - 04.2017
Legal Administrative Assistant
Alexander Forbes Insurance
03.2009 - 10.2015
Data Capture Certificate - Administrative Assistance And Secretarial Science
Data Capture Boston Business College
01.2008 - 12.2008
Center Assistant
Happy Child Day Care Center
03.2005 - 12.2007
Matric - Grade 12
Tulip High School
01.2004 - 12.2004