Yolanda Van Wyk

-Confirm clients online/mail orders

-Verify clients documents

-Discuss payment methods with clients

-Confirm clients delivery details for their orders

-Change clients orders, discuss credit limits

-Prevent fraudulent activity on clients accounts.

• Assisted in reducing waste by properly sorting recyclables, contributing to eco-friendly initiatives
• Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper
• Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use
• Improved cleanliness and sanitation by diligently performing daily cleaning tasks

• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner
• Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions
• Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations
• Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures

• Assisted customers in navigating company website and placing online orders, improving overall user experience
• Developed strong product knowledge to provide informed recommendations based on individual customer needs
• Streamlined call center processes for improved efficiency and reduced wait times
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges

-Confirm clients online/mail orders
-Verify clients documents
-Discuss payment methods with clients
-Confirm clients delivery details for their orders
-Change clients orders, discuss credit limits
-Prevent fraudulent activity on clients accounts.

• Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges

-Confirm clients online/mail orders
-Verify clients documents
-Discuss payment methods with clients
-Confirm clients delivery details for their orders
-Change clients orders, discuss credit limits
-Prevent fraudulent activity on clients accounts.