Yolanda Stuurman
SENIOR TRAINING COORDINATOR
Soweto
Summary
With over 13 years of experience in the Training and Development sector, I bring a wealth of expertise in managing and evaluating comprehensive training programs. My commitment to staying at the forefront of the industry trends and processes has been a cornerstone of my professional journey. This extensive background has honed my understanding of skills development and the unique cultures of the diverse organizations we have served. I possess advanced proficiency in learning management systems, project management, and the MS Office Suite, enabling me to seamlessly coordinate both virtual and in-person training sessions while maintaining meticulous training records. My problem-solving abilities are a piacular strength, evidenced by a consistent record of swiftly identifying and addressing training-related challenges with effective solutions. My skill set ensures that I am well equipped to meet and exceed the demands of a dynamic training environment, driving both individual and organizational success.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
Work History
Senior Training Co-Ordinator
Kwelanga Training
Johannesburg
4 2022 - Current
- Expertly coordinate accommodation and travel for facilitators, ensuring optimal match with courses and efficient rate negotiation
- Develop QR codes for streamlined delegate self-registration and craft Google Forms for effective course evaluation
- Proactively liaise with clients to manage logistics, coordinate training schedules, and dispatch confirmations
- Maintain seamless communication with facilitators for material distribution, attendance tracking, and preparation of educational resources
- Administer Salesforce LMS by creating events, assigning coordinators, linking facilitators with negotiated rates, and capturing essential training details
- Cultivate an extensive knowledge of facilitator expertise to ensure successful course-client pairings
- Foster strong, collaborative relationships with all facilitators to enhance training delivery
- Manage the distribution of virtual training invites, learning materials, and ROI questionnaires to delegates, ensuring a comprehensive training experience
Team Administrator
Environmental Resources Management- Southern Afric
Johannesburg
05.2019 - 09.2020
- Expertly coordinated travel arrangements, including accommodation, flights, and car rentals
- Facilitated visa application processes and ensured timely follow-ups
- Managed foreign exchange requirements and travel risk assessments for international travel
- Diligently recorded meeting minutes and efficiently booked meeting rooms
- Organized meetings and teleconferences, complete with refreshments and agendas
- Administered personal protective equipment inventory for consultants
- Coordinated DHL pickups for sample shipments
- Maintained an equipment booking spreadsheet, monitored expenses, and tracked repairs
- Oversaw the couriering of documents, ensuring secure and prompt delivery
- Processed invoices with precision, securing necessary approvals
- Orchestrated internal office events, including baby showers and farewell gatherings
Training Coordinator/ Office Administrator
ExecuTrain
Johannesburg
11.2018 - 04.2019
- Developed and executed innovative training programs to enhance employee skills and performance
- Coordinated logistics for training sessions, including venue booking and classroom setup
- Efficiently managed training schedules, participant records, and accounts receivable
- Produced and distributed key training materials, such as instructional notes and feedback forms
- Served as the primary liaison for vendors and training participants, ensuring seamless communication
- Oversaw accounts receivable, guaranteeing timely payment of invoices
- Addressed and resolved any challenges promptly to maintain a conducive training environment
- Compiled and submitted detailed reports on training activities and outcomes for management review
Receptionist
ExecuTrain
Johannesburg
05.2011 - 11.2018
- Expertly managed multi-line phone system, ensuring efficient call routing to appropriate staff members
- Delivered exceptional customer service, warmly greeting clients and visitors upon arrival
- Proficiently entered and managed data within customer relations management systems
- Executed a variety of clerical tasks, including photocopying, faxing, mailing, and filing, with a keen eye for detail
- Maintained comprehensive hard copy and electronic filing systems to support organizational efficiency
- Responsible for the receipt and distribution of packages, demonstrating trustworthiness and organizational skills
- Conducted thorough research and procurement of office supplies, optimizing budget and resource utilization
- Coordinated and maintained meticulous records for staff office allocations, telecommunication needs, parking, company credit cards, and key distribution
- Organized and set up meetings and conferences, showcasing strong planning and coordination abilities
- Scheduled client appointments, ensuring optimal time management and staff availability
- Arranged travel and accommodation for staff, demonstrating proficiency in logistical planning
Receptionist/Secretary
Mabunda SD Attorneys
Johannesburg
01.200 - 08.201
- Streamlined case organization through meticulous file management and systematization
- Ensured efficient time management by monitoring calendars and adhering to strict deadlines
- Accurately entered and managed data within file databases and case management systems
- Regularly updated case status through effective coordination with attorneys
- Enhanced client satisfaction by maintaining consistent communication and updating on case progress
- Monitored and maintained case cost efficiency by reconciling outstanding balances with attorneys, clients, and service providers
Education
Matric - Grade 12
Rand Tutorial College
04.2001 - 01.2007
Managing Time for Results - undefined
Kwelanga Training
The Radiant Receptionist - undefined
ExecuTrain
Essential Assertiveness Skills - undefined
Kwelanga Training
Skills for the Administrative Assistant - undefined
ExecuTrain
Quality Customer Service - undefined
Kwelanga Training
Skills
Team Building
Communication
Microsoft Office 365
Google Form
Data Entry and Reporting
Time Management
Adaptability
New hire on-boarding
References
- Bonnie Zullu, ExecuTrain, 011 268 236
- Siphu, Environmental Resources Management - Southern Africa, siphu.geja@erm.com, 011 798 4300
- Andrea Graham, Kwelanga Training, andrea@kwelangatraining.co.za, 082 338 7230
Personal Information
Driving License: Code 10
Timeline
Team Administrator
Environmental Resources Management- Southern Afric
05.2019 - 09.2020
Training Coordinator/ Office Administrator
ExecuTrain
11.2018 - 04.2019
Receptionist
ExecuTrain
05.2011 - 11.2018
Matric - Grade 12
Rand Tutorial College
04.2001 - 01.2007
Managing Time for Results - undefined
Kwelanga Training
The Radiant Receptionist - undefined
ExecuTrain
Essential Assertiveness Skills - undefined
Kwelanga Training
Skills for the Administrative Assistant - undefined
ExecuTrain
Quality Customer Service - undefined
Kwelanga Training
Senior Training Co-Ordinator
Kwelanga Training
4 2022 - Current
Receptionist/Secretary
Mabunda SD Attorneys
01.200 - 08.201
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