Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Silver

Office Manager/ Personal Assistant

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Fully bilingual, dependable all rounder with extensive experience in Office Management, Personal Assistance, Administration, General IT and Event Organizing. Proficient in the Microsoft Office suite and other systems with strong communication skills and project management knowledge.

Friendly and upbeat demeanor with a strong ability to multitask and complete complex administrative tasks with minimal or no supervision. Cooperative team player with a positive attitude.

With more than 20 years administrative experience of which 10 years was as Personal Assistant and Office Manager. Experience includes but not limited to a vast range of duties including diary management, event and conference planning, IT support and planning, leave record management, contract administration, induction and orientation, travel arrangements as well as general office management.

Overview

33
33
years of professional experience
2
2
Languages

Work History

Contracts Administrator/ Office Manager/ PA

Barrow Construction
02.2022 - Current

Construction:

  • Compile and issue subcontractor appointments according to QS instructions
  • Manage returned documents
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Compile and issue safety mandatory for subcontractors
  • Developed and maintained a centralized contracts database for easy access and increased efficiency.
  • Printing and compiling of safety files for projects
  • Annual renewal of NHBRC and CIDC certifications
  • Minutes of construction meetings
  • Streamlined contract processes by implementing efficient documentation and tracking systems.

HR:

  • Typing of new staff contracts
  • Leave managing and capturing
  • Assisting with annual BBBEE verification audit submission
  • Assisting with compiling of information for annual EEA submission
  • Assisting with skills development information for submissions

Buying:

  • Obtaining quotations and issuing of orders for plant items, yard stock and office
  • Assist accounts department with PO queries
  • Completing of credit application forms for suppliers

Fleet:

  • Managing and renewing of all vehicle licenses
  • Managing and paying of fines on fleet vehicles
  • Fleet tracking system management with 3rd party
  • Fine management

Office management:

  • Managing of cellphone contracts, upgrades, cancellations etc
  • General office stationery and consumable orders
  • Printer reading and maintenance management
  • Managing of support staff and their requirements

Organizing:

  • Monthly and annual function coordination
  • Arranging venue, catering, invitations and set up for functions with final head counts
  • Preparing awards, activities and programs

Personal Assistant:

  • Assist with insurance claims
  • Typing of letters and minutes
  • Any personal requirements if and when needed

Office Manager / Personal Assistant

Agis Investments
06.2019 - 06.2020

Personal Assistant:

  • Diary management for CEO
  • Travel and accommodation bookings
  • Setting up meetings
  • Minute taking
  • Any other duties as instructed by CEO, COO and CFO

Organizing/ Conferencing:

  • Arranging all conferences, office activities, training and year end functions.
  • Preparing conference packs and board meeting packs
  • Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
  • Arranging all accommodation, travel and catering for conferences
  • Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
  • Arranging of guest speakers when needed
  • Created comprehensive post-event reports analyzing performance metrics leading towards continuous improvement strategies.
  • Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
  • Reduced costs by negotiating discounts with suppliers while maintaining quality standards in all aspects of the event planning process.

Accounting:

  • Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
  • Perform accounting tasks, including invoicing

Recruitment:

  • Manage recruitment mailbox
  • Prepare documents for screening
  • Recruitment data capturing and updating of in‑house system
  • Setting up aptitude tests and interviews with candidates,
  • Feedback to candidates/recruitment agencies

Business Opportunity research:

  • Searching websites for relevant tenders
  • Contacting potential clients and setting up meetings

Reception:

  • Receive guests
  • Answer calls
  • Receive and send courier items and deliveries

Office Administration:

  • Ordering groceries, stationary, office supplies
  • Co‑ordination of repairs of office equipment
  • Minutes of weekly meeting
  • Conduct clerical duties i.e responding to emails, preparing documents and filing
  • Archiving of documents
  • Leave management

Office Manager

Isitimela Trading
01.2015 - 05.2019
  • Provided customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between management and hospital staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Diary management for owner
  • Obtaining of prices for quotation requests
  • Compiling quotations
  • Petty cash management and reconciling
  • Liaise with Accountant regarding any accounting problems
  • Preparing of documents for accountant
  • Ensure filing system is maintained and up to date

Office Manager/Personal Assistant

Evrst Business Solutions
05.2007 - 08.2014

Personal Assistant duties:

  • Diary management for MD and consultants
  • Run errands for MD (when required)
  • Liaise and communicate on behalf of MD
  • Book flights and accommodation
  • Type all documents
  • Support to consultants as requested (Cti support, completion of supplier forms and tenders, copy invoices and statements)

Office/ Administration:

  • Open and close office
  • Diarise all consultants appointments and interviews
  • Screen calls and attend to telephonic enquiries
  • Type all candidate CVs
  • Load all new specs on relevant sites
  • Request and administer all checks (Lexis Nexis)
  • Supervise support staff (garden/cleaning)
  • Liaise with other offices regarding office management
  • Design admin filing system and ensure filing systems are maintained and up to date
  • Plan and implement office systems, layout and equipment procurement
  • Arrange catering and venues for office functions
  • Pro-actively improve the office process
  • Compile and maintain the company procedure and orientation manuals
  • Make detailed arrangements for workshops and meetings

Event Management:

  • Arranging of all company functions, conferences and annual anniversary functions
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Arranging accommodation, travel, entertainment, catering and general event planning of all functions
  • Arranging and booking of guest speakers, conference weekends and activities for annual events
  • Compiling of programs, material and all requirements for conference weekends

Facilities Management

  • Co-ordinate maintenance, plumbing, office equipment and office requirement purchases
  • Order office stationary, consumable and management thereof

IT/ Network Support:

  • Provide IT support to all staff
  • Set up computers and software
  • Keep record of and updating/changing security passwords
  • Set up new email accounts
  • Ensure internet/ network access at all times
  • Report any problem to service providers

Accounting:

  • Load new clients on Pastel
  • Prepare pro forma invoices on Pastel
  • Load all payments
  • Creditor's functions i.e. receiving invoices, making out payment requisitions and queries.
  • Record keeping of all payments
  • Petty cash management and reconciling
  • Liaise with accountant regarding any accounting problems

Human Resources:

  • Maintain employee records
  • Manage and update company documents
  • Update employee information
  • Employee induction and orientation
  • Manage attendance register
  • Leave record management

Reception:

  • Answering of calls (6 Incoming lines and 12 extensions)
  • Taking messages
  • Making appointments for consultants
  • Receiving candidates
  • Ensuring all relevant forms are completed
  • Data capturing on Placement Partner

General:

  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Office Manager

Megaphase Trading
09.2006 - 05.2007
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Facilitated smooth transitions during periods of organizational change by providing clear communication and support for affected staff members.
  • Collaborated with cross-functional teams to address facility needs, fostering effective communication among staff members.
  • Managed maintenance tasks for optimal building performance, ensuring timely completion of repairs and upgrades.
  • Maintained accurate inventory records for equipment and supplies, ensuring adequate stock levels for seamless operations.
  • Improved facility efficiency by implementing streamlined processes and procedures for daily operations.

Various Position Within the Institution

Helen Joseph Hospital
06.1991 - 07.2006

Education

Short Course in Project Management -

Pretoria University
Pretoria
04.2001 -

National Senior Certificate -

Bastion Hoërskool
Roodepoort, Johannesburg
04.2001 -

Skills

  • MS Office - advanced
  • Organizational
  • Written Communication
  • Computer Skills - Technical
  • Staff Management
  • Contract Administration
  • Administrative Support
  • Office Management
  • Event Coordination
  • Facility Management

Timeline

Contracts Administrator/ Office Manager/ PA

Barrow Construction
02.2022 - Current

Office Manager / Personal Assistant

Agis Investments
06.2019 - 06.2020

Office Manager

Isitimela Trading
01.2015 - 05.2019

Office Manager/Personal Assistant

Evrst Business Solutions
05.2007 - 08.2014

Office Manager

Megaphase Trading
09.2006 - 05.2007

Short Course in Project Management -

Pretoria University
04.2001 -

National Senior Certificate -

Bastion Hoërskool
04.2001 -

Various Position Within the Institution

Helen Joseph Hospital
06.1991 - 07.2006
Yolanda SilverOffice Manager/ Personal Assistant