YOLANDA PHUMLA NGUBANE
Senior Manager: Corporate Support Services
Pietermaritzburg
Summary
Strategic-thinking individual experienced in turning low-performing organizations into effective and efficient organization. Offering engaging and pleasant and ethical personality with expertise improving customer relationships.
Overview
27
27
years of professional experience
2028
2028
years of post-secondary education
Work History
DIRECTOR: CORPORATE SUPPORT SERVICES
DEPARTMENT OF AGRICULTURE LAND REFORM AND RURAL DEVELOPMENT
09.2018 - Current
- Provide human resource administration support.
- Provide human resource management services.
- Manage human resource training and development.
- Manage employee relations.
- Render human resource support services.
- Coordinate employee health and wellness programmes.
- Monitor manage and mainstream relevant development programmes.
- Monitor implementation of policy objectives through programme implementation by DALRRD programme initiatives.
- Evaluate the effectiveness of the implementations of the initiatives and report to the delegated authority.
- Provide communicate services.
- Render corporate and development communication services.
- Render marketing services.
- Manage media production services.
- Manage media services.
- Manage and coordinate provincial and development communication services.
- Render language services.
- Provide safety and security services within the province.
- Manage compliance with safety and security policies and procedures.
- Manage compliance with security service level agreement.
- Provide security advisory services.
- Liaise with security agencies.
- Manage 21 security contracts.
- Manage compliance with Occupational Health and Safety Act.
- Conduct preliminary investigations on security matters.
- Manage records and information: Facilitate the implementation of records management policies, guidelines and procedures.
- Monitor and evaluate records management practices for compliance to sound records management practices.
- Provide and coordinate training on records administration.
- Administer and maintain database for status of restitution land claims.
- Provide information technology support services: identify business needs.
- Provide server management services.
- Maintain networks and hardware for the office.
- Render helpdesk services.
- Advise, liaise and coordinate with district corporate services on issues that may arise: Liaise with District Office on the implementation of corporate services issues.
- Provide guidance on the interpretation of policies, strategies and procedures.
- Coordinate employee information as required.
- Attend to queries.
- Ensure provincial compliance through management of information, risk and audit: Request progress reports on audit finds.
- Manage risk register for the Chief Directorate.
- Ensure compliance with regards to policies, directives, instruction, regulations, etc.
Senior Manager: CSS
Department of Land Reform and Rural Development
08.2018 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
MANAGER: EXECUTIVE SUPPORT UNIT
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
08.2012 - 08.2018
- Governance Framework
- Coordinate programme for the Regional governance management.
- Coordinate programme for the Region and Service Delivery performance oversight.
- Coordinate the framework for the secretariat support services to the regional government structures and protocol.
- Coordinate integrated Regional planning Reporting Framework.
- Facilitate and coordinate the development of operational plans.
- Coordinate the Regional reporting programme.
- Facilitate Change management.
- Provide project management and project office management services to the turnaround projects programme.
- Coordinate Strategic Stakeholder partnerships.
- Coordinate programme for stakeholders’ partnerships.
- Provide Office management services.
- Implement cost centre management services for the office of the REM.
- Ensure Human Capital management.
- Ensure proper asset control for the office of the REM.
ACTING SENIOR MANAGER: FACILITIES AND AUXILIARY SERVICES UNIT
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
08.2011 - 01.2014
- Assisted in the developing and approval of the SASSA filing System in order to properly classify records for the organization.
- Coordinate and monitor the roll out and implementation of the File Plan in the KZN region.
- Control sub registries in 89 offices (KZN) to ensure sound records management practices.
- Liaise with end users to ensure that all official information is submitted to all registries.
- Ensure internal audit on physical records is conducted to ensure adherence to the National Archives Act.
- Conducting file implementation workshop to all 89 offices (District offices, local offices and the Regional office to ensure that all officials are using the file plan to create, maintain and dispose the records.
- Overseer the management of records in an Agency to ensure statutory compliance with the relevant Acts National Archives and all relevant Acts, e.g., Promotion of Access to Information Act (PAIA), Promotion of Administrative Justice Act (PAJA) Minimum Information Security Standards (MISS), National Archives and Records of South Africa Act, number 43 of 1996 as amended (NARS) and Electronic Communications Transactions Act.
- Assist with monitoring the cleaning service providers and ensuring that they comply with the service level Agreement.
- Control and Manage the Agency’s postal.
- Ensure training of Auxiliary personnel.
- Ensure effective control over retrieval and dissemination of official information.
- Liaising with the National Archives in the review of the file plan and the disposal of Records.
MANAGER: BENEFICIARY MANAGEMENT UNIT
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
08.2007 - 01.2010
- Management, maintenance and reporting on the Electronic Filing System (MIS) for the SASSA Eastern Cape the Eastern Cape Centralized Grants administration Registry.
- Managing and Ensuring the efficiency and effectiveness of the Registry Unit (60 staff) on daily work by compiling daily work plans, signing of the work plan agreements and performance assessments on daily and quarterly basis.
- Compile, implement and maintain internal control, policies, processes and procedures related to records management (register procedure manual, Records management policies).
- Efficiently manage manual and electronic information.
- Ensure protection of records as well as the disposal and archival thereof.
- Ensuring that all files for beneficiaries have been processed into Registry within the prescribed timeframe (scanned, captured and filed).
- Ensure that all systems and, policies and processes are in compliance with the legislations and policies and directives.
- Management of the interregional file transfer process.
- Ensuring that all requested files are available for procedural enquiries, Appeals, Litigation and Audit purposes.
- Demonstrate continuous improvement in the process of registry maintenance and house keeping, identifying and reconstruction of missing files, missing of critical documentation and archiving of inactive files.
- Maintenance of the building and ensuring compliance with the Occupational Health and Safety Act.
- Compilation of the operational plans for the Unit.
- Giving inputs on the budget for the Unit.
- Compilation of Monthly, Quarterly and Annual reports.
- Implement effective Performance Management practices with all subordinates (PMDS).
- Management of the Appeals Process.
- Provision of Administration support to the Independent Tribunal Sitting for Appeals processes.
- Invitations to beneficiaries to Appeal Sittings Committee.
- Notifying beneficiaries on the outcome of appeals application.
- Capturing the outcome of Appeals on the SOCPEN system.
- Liaising with the external and internal stakeholders.
- Liaising with the Department of Social Department (Head Office) and the beneficiaries on the Appeals processes.
ARCHIVIST: RECORDS MANAGEMENT SECTION
DEPARMENT OF ARTS, CULTURE AND TOURISM
05.2005 - 07.2007
- Filing system:
- Designing / Developing the filing systems (file plans) for the Governmental bodies including Municipalities (Department of health, Department Social Development and Population Development of Welfare etc).
- Assist various offices in setting up the registries (e.g. Department of Welfare: Valley view, Inanda place of Safety, etc).
- Approve the amendments and additions of the filing systems for the various governmental bodies.
- Ensure that the governmental and municipalities records management practices conform to the standards promulgated in the National Archives and Records of South Africa number 43 of 1996).
- Give advice on the compliance and support to the Promotion of Access to Information Act and other legislation regulating the management of records.
- Training.
- Provide training and workshops on the regulatory frameworks in which records management is founded.
- Promoting of Administrative Justice Act No. 3 of 2000.
- Promotion of the state to be ensure that the administration actions taken are lawful.
- The South African Constitution 1996.
- Effective and efficient use of resources.
- Provision of timely, accessible and accurate information and requires that the public administration to be accountable.
- Promotion of Access to Information Act No2 of 2000.
- Promotion of transparency, accountability and effective governance by empowering the public to: Exercise their rights, Understand the ways the public functions and operates, Be part of decision making by public bodies that affects their rights.
- Public Finance Management Act No. 1 of 1999.
- Management of governmental resources properly.
- National Archives Act number 43 of 1996.
- Determining the record systems.
- Disposal of records.
- Designing of systems.
- Transfer of records.
- Electronic Communications Transactions Act No. 25 of 2002.
- Legalizing of electronic records.
- Inspection.
- Do the thorough inspection, to ensure that the approved filing system is implemented and maintained and the proper management of records.
- Advise managers and staff on how to manage the records properly.
- Inspect the offices on the shortcomings of the records management practices.
- Compile the reports on the inspected offices and make recommendations on how to ensure proper records management.
- Ensure the effective and efficient of records by doing inspection.
- Appraisal.
- Use the systematic method in determining the valuable records from the ephemeral.
- Making the decisions on what needs to be kept/transferred to Archives and to be disposed off.
HELP DESK OFFICER
DEPARTMENT OF SOCIAL WELFARE AND POPULATION DEVELOPMENT
07.2004 - 05.2005
- Supervising the CPS and the Pension Committees in ensuring that they keep the Service Level Agreement (SLA).
- Liaising with the internal and external stakeholders viz, Pension Committee, Ama-Khosi, customers (public) and Councilors.
- Attend to pay point queries.
- Conduct routine enquiries and explain to beneficiaries who did not receive payment using the benen enquiry system of Socpen which is preloaded onto a laptop computer.
- Confirm amounts payable to new beneficiaries and Witness large amounts to first time customers.
- Complete lost cards applications for CPS clients and maintain a record hereof.
- Assist pension committees with relevant enquirers of clients.
- Issues letters to impending/suspension/cancellations of grants to clients and obtain acknowledgement of receipt hereof.
- Advise applicants who call on the outcome/status of their applications.
- Handle any crisis that may occur at the pay points.
- Finalise all Help Desk enquiries raised at pay points.
- Deal all Help Desk telephonic and written queries.
- Assist with verification of social grants applications.
- Assist with pay points developments and facilitation thereof.
ACTING SECRETARY TO THE DIRECTOR
DEPARTMENT OF SOCIAL WELFARE AND POPULATION DEVELOPMENT
01.2004 - 12.2004
- Making and screening of calls, enquiries and requests and handling them when appropriate.
- Meeting and greeting visitors at all levels of seniority.
- Organising and maintaining diaries and making appointments.
- Dealing with incoming emails, faxes and post, often on behalf of the director.
- Taking dictation and minutes.
- Carrying out background research and presenting findings.
- Liaising with clients, suppliers.
- Devising and maintaining office systems, including data management, filing.
- Arrange and coordinate the functions and meetings to prevent the Director from spending unnecessary time on the telephone.
- Deputising for the manager, making decisions and delegating work to others in the Directors absence.
- Perform the following administrative tasks: make official travel arrangements and accommodation, process travel claims.
- Assist in the follow up tasks on behalf of the Director and ensure that deadlines are met.
- Maintain the Director’s Diary and reminding him of appointments.
- Collect newspaper clippings of reports which may be of importance to the Department.
- Maintaining of filing system, filing and making Photostats.
- Ordering stationery and dispatch work.
- Dealing with confidential matters directed to and in the office of the Director.
RECEPTIONIST
UNIVERSITY OF WITWATERSRAND, SUNNYSIDE RESIDENCE
01.1998 - 01.2000
- Answering phones and taking message when necessary and addressing telephonic and written queries.
- Deal with the public on daily basis.
- Receiving and attending to visitors, new applications in a professional manner.
- Reason for leaving: I was transferred to a Psychology Department.
Education
PHD - PUBLIC ADMINISTRATION
UNIVERSITY OF KWAZULU NATAL
MASTERS OF PUBLIC ADMINISTRATION - undefined
UNIVERSITY OF KWAZULU NATAL
01.2012 - 12.2012
BACHELOR OF ARTS HONOURS DEGREE - undefined
UNIVERSITY OF THE WITWATERSRAND
01.2001 - 12.2001
BACHELOR OF ARTS DEGREE - PSYCHOLOGY & HISTORY
UNIVERSITY OF WITWATERSRAND
01.2000 - 12.2000
Skills
- South African constitution 1996
- National Archives and Records of South Africa Act
- Promotion of Access to Information Act (PAIA)
- Promotion of Administrative Justice Act (PAJA)
- Public Finance Management Act (PFMA)
- Minimum Information Security Standards (MISS)
- Electronic Communications Transactions Act
- Labour Relations Act
- Occupational Health & Safety Act
- Public Service Act
- Employment Equity Act
- Batho Pele Principles
- Project Management skills
- Time Management skills
- Skills Development Act
Personal Information
- ID Number: 800304 046 608 4
- Driving License: Code 8
- Marital Status: Single
Timeline
DIRECTOR: CORPORATE SUPPORT SERVICES
DEPARTMENT OF AGRICULTURE LAND REFORM AND RURAL DEVELOPMENT
09.2018 - Current
Senior Manager: CSS
Department of Land Reform and Rural Development
08.2018 - Current
MANAGER: EXECUTIVE SUPPORT UNIT
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
08.2012 - 08.2018
MASTERS OF PUBLIC ADMINISTRATION - undefined
UNIVERSITY OF KWAZULU NATAL
01.2012 - 12.2012
ACTING SENIOR MANAGER: FACILITIES AND AUXILIARY SERVICES UNIT
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
08.2011 - 01.2014
MANAGER: BENEFICIARY MANAGEMENT UNIT
SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA)
08.2007 - 01.2010
ARCHIVIST: RECORDS MANAGEMENT SECTION
DEPARMENT OF ARTS, CULTURE AND TOURISM
05.2005 - 07.2007
HELP DESK OFFICER
DEPARTMENT OF SOCIAL WELFARE AND POPULATION DEVELOPMENT
07.2004 - 05.2005
ACTING SECRETARY TO THE DIRECTOR
DEPARTMENT OF SOCIAL WELFARE AND POPULATION DEVELOPMENT
01.2004 - 12.2004
BACHELOR OF ARTS HONOURS DEGREE - undefined
UNIVERSITY OF THE WITWATERSRAND
01.2001 - 12.2001
BACHELOR OF ARTS DEGREE - PSYCHOLOGY & HISTORY
UNIVERSITY OF WITWATERSRAND
01.2000 - 12.2000
RECEPTIONIST
UNIVERSITY OF WITWATERSRAND, SUNNYSIDE RESIDENCE
01.1998 - 01.2000
PHD - PUBLIC ADMINISTRATION
UNIVERSITY OF KWAZULU NATAL
Similar Profiles
Godfrey Themba HlekoGodfrey Themba Hleko
Assistant Director: Communication at Department of Agriculture, Land Reform and Rural DevelopmentAssistant Director: Communication at Department of Agriculture, Land Reform and Rural Development
THANDEKILE GLORIA MHIZETHANDEKILE GLORIA MHIZE
Administrator at Department of Agriculture, Land Reform and Rural DevelopmentAdministrator at Department of Agriculture, Land Reform and Rural Development
ELSA BONGIWE KHOZAELSA BONGIWE KHOZA
ASSISTANT AGRICULTURAL PRACTITIONER at Department of Agriculture, Land Reform and Rural DevelopmentASSISTANT AGRICULTURAL PRACTITIONER at Department of Agriculture, Land Reform and Rural Development