Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

YOLANDA NONTUMA

PRETORIA

Summary

An organised, result-oriented deceased estates and homeloans administrator with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and problem solving skills, competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with strong work ethic, able to adapt well in new environments and learn new processes quickly to achieve results. Seeking a new challenging role in your organisation which will utilise existing skills.

Overview

1
1
year of professional experience

Work History

Administrator

ABSA BANK LIMITED
Pretoria
12.2022 - 12.2023
  • Answering incoming calls and responded to customer inquiries.
  • Monitored emails and distributed correspondence accordingly.
  • Supported departmental activities by providing clerical assistance as needed.
  • Responded promptly to customer complaints in a professional manner.
  • Maintained positive working relationship with fellow staff and management.
  • Dealing with escalated deceased estate queries from customers promptly and efficiently.
  • Acquiring product knowledge and skill sets within various departments.

Education

Higher Certificate in Banking Services - Banking Services

Milpark Education
Johannesburg, South Africa
04-2024

Advanced Diploma in Economics - Economics

Nelson Mandela University
Gqeberha, South Africa
04-2022

Diploma in Economics - Economics

Nelson Mandela University
Gqeberha, South Africa
04-2021

Skills

  • High proficiency in Microsoft office (Word, Excel, Powerpoint and Outlook)
  • Telephone etiquette
  • Effective verbal and written communication
  • Strong attention to details
  • Ability to adapt and learn
  • Customer service
  • Teamwork and delegation
  • Flexibility and efficiency

Languages

Xhosa
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Administrator

ABSA BANK LIMITED
12.2022 - 12.2023

Higher Certificate in Banking Services - Banking Services

Milpark Education

Advanced Diploma in Economics - Economics

Nelson Mandela University

Diploma in Economics - Economics

Nelson Mandela University
YOLANDA NONTUMA