Yolanda Mtandana

Currently working as a Seller Support Agent at Takealot, I assist sellers with a wide range of account-related issues, including account management, listing optimization, order fulfillment problems, and compliance matters. I have a strong track record of resolving complex issues such as account suspensions, stock discrepancies, and purchase order concerns through efficient investigation and clear communication via email and phone.

As a Frontline Assistant, I assisted with switchboard duties, handling incoming calls and providing prompt assistance to students both in person and telephonically. I effectively addressed and resolved students queries while performing various administrative tasks, including filing, photocopying, scanning, and organizing documents. My responsibilities included capturing and processing new application forms on internal systems (CIS) and accurately recording student placements into the system (ITS). I conducted student vetting to verify applicant information, managed email correspondence by responding to inquiries, and provided support with student enrollments and other administrative tasks as required. My attention to detail and ability to multitask ensured smooth and efficient operations.