Yolanda Mkati
Summary
Results-driven Systems Analyst with expertise in business and technical analysis. Skilled in requirement elicitation and translating business needs into actionable system specifications. Committed to delivering innovative solutions that align with organizational goals. Experienced in Agile and Waterfall methodologies.
Overview
10
10
years of professional experience
Work History
Senior Systems Analyst
Vitality Group Inc
05.2024 - Current
- Translate business needs into detailed technical requirements through close collaboration with cross-functional teams.
- Design end-to-end solutions, including data modelling and UML diagrams to articulate complex requirements.
- Map backend APIs to UI components to enable seamless app functionality.
- Investigate system defects and production incidents to identify root causes and recommend fixes.
- Perform data configuration to support dynamic screen rendering on the Vitality app.
- Write clear, actionable user stories to guide development teams.
- Review and approve test cases to ensure functional coverage and requirement alignment.
- Facilitate JAD sessions to refine solutions with technical and business stakeholders.
- Develop enablement documentation for regional markets onboarding the refreshed functionality
Systems Analyst
First National Bank (FNB)
03.2021 - 04.2024
- Supporting the development and refinement of business requirements.
- Translating business requirements into comprehensive technical requirements.
- Documenting System Requirements Specifications to guide development.
- Maintaining documents on Confluence.
- Planning and tracking tasks using JIRA.
- Documenting API specifications to ensure seamless integration.
- Designing robust solutions with software architects.
- Leading JAD sessions for collaborative solution design.
- Presenting the system requirements to the development team to ensure that the requirements are understood.
- Engaging with third-party development teams and ensuring their integration patterns are aligned with the organisation’s standards.
- Playing a pivotal role in technical testing, ensuring the implementation is aligned with the requirements.
- Actively contribute to the resolution of production incidents, enhancing system stability.
- Influence user interface design to optimise user experience.
- Enabling telephony interactions on a digital platform to create a seamless connection between call center agents and customers.
- Migration of legacy systems to digital platforms.
Business Analyst
First National Bank (FNB)
07.2019 - 02.2021
- Facilitated sessions with business stakeholders to elicit requirements.
- Documented business requirements specifications.
- Modelled current and future business processes.
- Presented the business requirements to obtain business stakeholders’ approval.
- Developed comprehensive business and test scenarios to facilitate effective solution validation.
- Conducted risk assessments in collaboration with Risk Managers to mitigate potential project hurdles.
- Executed User Acceptance Testing (UAT) in partnership with business users, guaranteeing solution alignment with expectations.
- Contributed to change management initiatives, providing essential content and support for seamless transitions.
- Implementing Common Reporting Standards (CRS) in the product uptake and upgrades process across various systems, to ensure the bank's compliance with regulations.
Business Analyst
The Johannesburg Stock Exchange (JSE)
08.2016 - 06.2019
- Elicited requirements through workshops and interviews with business stakeholders.
- Documented requirements into detailed user stories.
- Modelled business processes using Sparx Systems Enterprise Architecture.
- Led requirements walkthrough to obtain business stakeholders' approval.
- Executed User Acceptance Testing (UAT) to ensure that the acceptance criteria are met.
- Documented System User Manuals to assist users in understanding the system.
- Planned and monitored using Microsoft Team Foundation Server (TFS)
- Designed wireframes to guide new system development.
- Documented new system volume expectations and performance requirements.
- Built and maintained strong relationships with business stakeholders.
- T+3 settlement period
- ITaC – Billing Stream
- New Human Resources system
Business Analyst Graduate
The Johannesburg Stock Exchange (JSE)
08.2015 - 07.2016
- Elicited requirements through workshops and interviews with business stakeholders.
- Documented requirements in a form of user stories.
- Modelled business processes using Sparx Systems Enterprise Architecture.
- Performed User Acceptance Testing to ensure that the acceptance criteria are met.
- Documented System User Manuals to assist users in understanding the system.
- Planned and monitored business analysis tasks using Microsoft Team Foundation Server (TFS)
Education
National Certificate - Business Analysis (NQF Certificate: 6)
Faculty Training Institute
01.2017
National Certificate - Financial Markets & Instruments (NQF 6)
Hedge Fund Academy
01.2016
BCom (Hons) - Information Systems
University of Fort Hare
01.2014
BCom - Information Systems
University of Fort Hare
01.2012
Matric -
Sandisiwe Senior Secondary School
01.2009
Skills
- Communication skills
- Business process improvement
- Analytical thinking
- Problem solving
- Stakeholder management
- Agile development
- Waterfall methodology
- Team collaboration
- BPMN modeling
- UML modeling
- Microsoft Team Foundation Server
- JIRA
- Confluence documentation
- Postman
References
Available upon request.
Timeline
Senior Systems Analyst
Vitality Group Inc
05.2024 - Current
Systems Analyst
First National Bank (FNB)
03.2021 - 04.2024
Business Analyst
First National Bank (FNB)
07.2019 - 02.2021
Business Analyst
The Johannesburg Stock Exchange (JSE)
08.2016 - 06.2019
Business Analyst Graduate
The Johannesburg Stock Exchange (JSE)
08.2015 - 07.2016
National Certificate - Business Analysis (NQF Certificate: 6)
Faculty Training Institute
National Certificate - Financial Markets & Instruments (NQF 6)
Hedge Fund Academy
BCom (Hons) - Information Systems
University of Fort Hare
BCom - Information Systems
University of Fort Hare
Matric -
Sandisiwe Senior Secondary School
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