Yolanda Mgoqi

1. Identify client needs, strengths, risks, and existing support systems.

2. Develop person-centred intervention plans with measurable goals.

3. Provide individual, group, and family counselling using evidence-based approaches.

4. Offer crisis intervention and short-term therapeutic support.

5. Facilitate client empowerment and coping strategies

6. Maintain detailed case notes, records, and documentation according to organisational standards.

7. Coordinate referrals to internal and external support services (e.g., health, legal, educational, financial, shelters).

8. Follow up on client progress and update service plans as needed.

9. Advocate for client rights and access to resources.

10. Collaborate with community partners (e.g., schools, clinics, government agencies).

11. Support outreach programmes that strengthen community well-being.

12. Facilitate educational sessions on topics such as parenting, communication, mental wellness, and substance abuse.

13. Contribute to preventative and awareness initiatives.

14. Participate in multidisciplinary case meetings and supervision.

15. Share relevant insights that enhance comprehensive care.

16. Uphold confidentiality, ethics, and professional standards.

• The duties that I performed was to promote good mental health, strengthen relationships, and end cycles of trauma and grief and bereavement counseling.
• Additionally provided rehabilitative care to help people after illness or injury.
• FAMSA in partnership with Life Health Solutions helps to deliver integrated health and wellness solutions that make workplaces healthier for Anglo-American and Kolomela mine employees physical and mental well-being. Their services encompass four key areas: 1. Psychosocial Counseling 2. Health Information 3. Financial Guidance and 4. Legal Assistance

• Responded calmly to manage crises and emergency situations.
• Exercised professional judgement to implement interventions and make tough decisions.
• Maintained accurate, up to date and confidential files in line with reporting standards.
• Offering support to the young people.
• Helping to lead educational classes or projects for children and young adults.
• Offering support to Social workers working on a tough case work with families within the assigned area to help identify resources available to assist the family with their identified needs.
• Going to home visits and connected families with needed resources.
• Worked collaboratively with school staff to address and meet needs of learners.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.

• I helped patients regain control of their lives through self-reflection and advocacy.
• I provide short-term therapy for patients with concerns such as being recently diagnosed, disclosing their HIV status to loved ones, intimate partner violence, addictions (including substance and sexual), harm reduction, aging, and coping with grief and loss.
• I helped them advocate for basic human necessities like food and shelter and help in finding other community-based organizations (CBOs) that can offer support as they come to terms with having HIV/AIDS.
• I worked with patients who are undocumented from other countries, helping them secure medical care.
• I helped lesbian, gay, bisexual, transgender and intersex (LGBTQI) patients tackle the double stigmatization of being treated as 'different' and also living with HIV.
• Collaborated with schools to address students' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
• Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
• Standing at the forefront of ensuring comprehensive care and support for individuals facing mental health challenges.