Yolanda Marawu
Consultant
Johannesburg
Summary
Dynamic BA Journalism graduate with over 10 years of diverse experience in marketing and communications across sectors such as education, retail, and financial services. Proven expertise in stakeholder management for internal and external communications, complemented by a strong ability to plan and execute strategic initiatives effectively. Recognized for a results-driven approach and a commitment to continuous professional development, bringing enthusiasm and adaptability to every project. Passionate about leveraging skills to drive impactful communication strategies that enhance organizational success.
Overview
18
18
years of professional experience
1
1
Language
Work History
Onboarding Consultant
ABSA Bank BB Virtual Channels
01.2023 - 08.2025
- Perform onboarding validation and remediation functions for business banking clients within the virtual space.
- Ensuring 100% fit-for-processing onboarding applications, completing all outstanding FICA requests, and managing restrictive control and special deferral processes.
- Educating new bank clients about the products available to their businesses.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Quality Assurance
ABSA Bank Transactional Lending
07.2022 - 12.2022
- Ensuring call evaluation is done, and reports are generated and circulated weekly.
- Supporting team leaders through continuous training and feedback provision.
- Facilitating and delivering orientation and induction training for new entrants on selling skills.
- Identifying training gaps for the team, and implementing the necessary interventions.
- Maintaining and reviewing databases on training carried out.
- Maintaining updated coaching records in conjunction with team leaders.
- Supporting all new sales, campaign initiatives, and implementations by ensuring proper training is done.
- Providing knowledge and expertise on transactional lending campaigns to sales agents.
- Providing quality management capability to respective stakeholders by suggesting possible interventions to address gaps, and track through the action plan.
- Constantly updating and distributing the Quality Assessment Guidelines to the teams.
- Ensuring that all team activities are in adherence to relevant control and compliance requirements, and quality standards.
- Conducting risk assessments, collecting, and analyzing documentation, statistics, reports, and market trends.
- Analyzing and reviewing metrics and data, such as failure trend analysis and performance reports.
- Collaborated with management to establish departmental goals for quality assurance excellence.
Sales Consultant
ABSA Bank Transactional Lending
02.2022 - 06.2022
- Selling overdraft credit facilities.
- Conduct a thorough customer needs analysis through customer engagement in order to provide the appropriate banking product.
- Meeting sales targets.
- Accurately capturing data.
Branch Consultant
Fullserve Financial Services
05.2018 - 08.2019
- Selling Hollard Life Insurance policies.
- Meeting sales targets.
- Assessing claims.
- Maintaining clients' policies.
- Data capturing.
Sales Agent
Hollamsa
02.2018 - 05.2018
- Selling Hollard Life Insurance policies.
- Accurately capturing data.
Marketing and Communications Manager
Makemagic Business Solutions
10.2013 - 12.2017
- Designed and implemented marketing strategies.
- Designed marketing material for the sales department to generate leads.
- Coordinated workshops, conferences, and training events.
- Facilitated internal communications, and managed internal and external communications.
- Edited and proofread marketing brochures and communication materials.
- Developed and launched email marketing campaigns.
- Sourced new business developments.
- Drafted proposals.
- Conducted research on trends, legislation, and policies in the education sector.
- Edited, proofread, and updated learning materials.
- Edited and updated the Quality Management System (policies and procedures).
Marketing and Communications Coordinator
Dreamfinders Consulting
01.2012 - 09.2013
- Implemented communication strategies.
- Developed and designed marketing materials for the sales team to increase revenue.
- Coordinated workshops, conferences, and trainings.
- Facilitated and managed external communications, liaising with clients.
- Managed internal communication to ensure accurate and timely dissemination of information, news, events, and activities within the company.
- Kept colleagues abreast of projects that the company was involved in, and the progress thereof.
Data Capturer
Edusolutions
12.2010 - 06.2011
- Accurately capturing data timeously.
- Screening calls
Sales Assistant
The Foschini Retail Group
03.2007 - 12.2010
- Office administration
- Liaising with customers
- Operating the till
- Merchandising and replenishing stock.
- Did stock take
- Handling new accounts and queries
Education
Certificate: Policy Development and Management - NQF level 5 short course
Southern Business School
03.2013
BA Journalism - Journalism, English, Communication
University of Johannesburg
03.2011
Matric - undefined
Forest High School
01.2006
Skills
Proficient in computer applications
Microsoft Office proficiency
Visual communication skills
Data access management
Advanced Excel proficiency
Content publisher
Project management
Effective communication skills
Salesforce proficiency
Customer service
Teamwork and collaboration
Supervision and leadership
Problem-solving
Timeline
Onboarding Consultant
ABSA Bank BB Virtual Channels
01.2023 - 08.2025
Quality Assurance
ABSA Bank Transactional Lending
07.2022 - 12.2022
Sales Consultant
ABSA Bank Transactional Lending
02.2022 - 06.2022
Branch Consultant
Fullserve Financial Services
05.2018 - 08.2019
Sales Agent
Hollamsa
02.2018 - 05.2018
Marketing and Communications Manager
Makemagic Business Solutions
10.2013 - 12.2017
Marketing and Communications Coordinator
Dreamfinders Consulting
01.2012 - 09.2013
Data Capturer
Edusolutions
12.2010 - 06.2011
Sales Assistant
The Foschini Retail Group
03.2007 - 12.2010
BA Journalism - Journalism, English, Communication
University of Johannesburg
Matric - undefined
Forest High School
Certificate: Policy Development and Management - NQF level 5 short course
Southern Business School