Yolanda Mabotshwa
Universal Banker
Johannesburg
Summary
I am a dedicated Universal Banker offering many years of financial industry success and familiar with bank regulations, financial best practices and effective sales strategies. My passion is Builds productive relationships to drive business success and educate customers on banking options and recommend appropriate products and services to meet their financial needs. I resolve issues and refer customers to business partners for advanced relationship development.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Universal Banker
Standard Bank
Johannesburg
07.2022 - Current
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Sales Consultant
First National Bank
Mthatha
12.2012 - 07.2022
- Created detailed sales presentations to communicate product features and market data.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Oversaw daily outbound calls to identify services that address primary needs.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Followed up with existing customers to provide additional support and address concerns.
Education
ND: Internal Auditing
Walter Sisulu University
Mthatha 01.2011 - 05.2013
RE5: Representatives
Financial Planning Institute Of Southern Africa
Butterworth 05.2015 - 05.2015
High School Diploma -
Attwell Madala High School
Mthatha 01.2003 - 12.2005
Skills
Communication
References
Name: Miss. Whitney Marope
Position: Team Leader
Contact Number: 072 981 6479
Mr. Mthithi Mpotololo
Position: Branch Controller (FNB)
Contact Number: 072 178 4016
Timeline
Universal Banker
Standard Bank
07.2022 - Current
RE5: Representatives
Financial Planning Institute Of Southern Africa
05.2015 - 05.2015
Sales Consultant
First National Bank
12.2012 - 07.2022
ND: Internal Auditing
Walter Sisulu University
01.2011 - 05.2013
High School Diploma -
Attwell Madala High School
01.2003 - 12.2005
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