Yolanda Chettiar
Regional Sales Manager
Durban
Summary
Passionate sales leader with a proven track record of consistently meeting company-defined quotas through exceptional sales strategies. Experienced in mentoring employees to develop top-performing team members, driving overall success. Dedicated to corporate growth and development with a 15-year progressive career background. Adaptable to stepping into different roles on a daily basis, enabling business operations to evolve and effectively meet changing demands.
Overview
24
24
years of professional experience
11
11
years of post-secondary education
Work History
Regional Manager Branded Channel
Vodacom Business
04.2023 - Current
- Manage Partner relationships in the Branded and Unbranded Channel
- Developed and Implemented an SMME strategy
- Brought forth a track record of exceeding previous sales quotas.
- Utilized solid sales competencies and knowledge of best practices.
- Helped to achieve a significant increase in sales revenue.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Business to Business Sales Mobile, Fixed, Internet of Things, Financial Services.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Acting Executive Head Vodacom Business
Vodacom Business
09.2022 - 04.2023
- Managed a Team of 32 individuals including presales,sales and operations.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Established long-term client relationships through Partner and Customer Engagements
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Regional Sales Manager Large Enterprise
Vodacom Business
08.2018 - 04.2023
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Partner Account Manager
Vodacom Business
07.2015 - 08.2018
- Sales to Business through the Partner Channel.
- Identified and maximized sales opportunities, and increased customer retention rates.
- On-boarding New Partners.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Business Consulting.
- Continually researched new business opportunities in the market.
- Developed and implemented effective campaigns.
- Monitored sales and feedback from customers.
- Communicated the progress of quarterly initiatives to internal and external stakeholders.
Team Leader Operations Support
Vodacom Business
11.2009 - 07.2015
- Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees.
- Developed and implemented performance standards and procedural changes to drive productivity and quality.
- Managed and evaluated workflow and productivity, making changes where necessary.
- Successfully led all daily operational aspects in the Business Support team.
- Managed Relationship with Sales and Support teams.
- Implement SLA adherence.
- Identified issues, analyzed information and provided solutions to problems.
Sales Support
Vodacom Business
08.2006 - 11.2009
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Documented customer complaints and completed corrective action requests.
Customer Care Consultant
Vodacom Business
10.2003 - 07.2006
- Built a strong working knowledge of the company procedures and protocols.
- Communicated effectively with colleagues and superiors.
- Developed a strong working knowledge of products and offerings.
- Helped to achieve increases in sales.
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
Credit Vetting Consultant
ITALK Cellular
03.2003 - 09.2003
- Reviewed credit applications, and processed them according to best practices.
- Evaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations.
- Ran thorough credit reports and advised clients on their credit applications.
- Managed Partner Expectations.
- Established and maintained advantageous working relationships.
Sales Consultant
MTN
11.2000 - 08.2003
- Started Contract sales in Retail for MTN @CNA.
- Worked to increase knowledge of company products and offerings.
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays.
- Identified and maximized sales opportunities and increased customer retention rates.
Education
Website development -
Vodacom Academy
01.2020 - 04.2021
AWS Business practioner - undefined
AWS
Mentorship For Leaders: Leadership Development - undefined
The University of The Witwatersrand
01.2019 - 01.2020
IOT Masterclass - undefined
University of Northwest Province
03.2019 - 12.2020
PCAT: Telecommunications - Program in Commercial Acumen in Telecommunications
University of Northwest Province
07.2019 - 07.2020
Vodacom Achievers Program: Telecommunications Engineering - undefined
University of Northwest Province
04.2018 - 04.2019
BCOM - Business Management
UNISA
01.2013 - 01.2018
Skills
- Team leadership
- Communication and Negotiation
- Business Development Strategies
- Strategic sales planning
- Performance management
- Vendor management
Hobbies
Reading
Boxing
Fishing and Boating
Timeline
Regional Manager Branded Channel
Vodacom Business
04.2023 - Current
Acting Executive Head Vodacom Business
Vodacom Business
09.2022 - 04.2023
Website development -
Vodacom Academy
01.2020 - 04.2021
PCAT: Telecommunications - Program in Commercial Acumen in Telecommunications
University of Northwest Province
07.2019 - 07.2020
IOT Masterclass - undefined
University of Northwest Province
03.2019 - 12.2020
Mentorship For Leaders: Leadership Development - undefined
The University of The Witwatersrand
01.2019 - 01.2020
Regional Sales Manager Large Enterprise
Vodacom Business
08.2018 - 04.2023
Vodacom Achievers Program: Telecommunications Engineering - undefined
University of Northwest Province
04.2018 - 04.2019
Partner Account Manager
Vodacom Business
07.2015 - 08.2018
BCOM - Business Management
UNISA
01.2013 - 01.2018
Team Leader Operations Support
Vodacom Business
11.2009 - 07.2015
Sales Support
Vodacom Business
08.2006 - 11.2009
Customer Care Consultant
Vodacom Business
10.2003 - 07.2006
Credit Vetting Consultant
ITALK Cellular
03.2003 - 09.2003
Sales Consultant
MTN
11.2000 - 08.2003
AWS Business practioner - undefined
AWS
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