Summary
Overview
Work History
Education
Skills
Values
Personal History
Timeline
Generic
Yolanda Baduza

Yolanda Baduza

Administrator

Summary

My objective is to be an efficient and effective all-rounder team player with people's skills in the industries or Agencies wherein I can best exercise my knowledge, expertise, acquired skills, and ability to help to improve the organization's service to its customers. I have therefore followed careers that would contribute towards assisting me to realize my objective. These are Project Management, Financial Management, Coordinating, and monitoring expertise, Research and Information Management expertise.

My interpersonal and liaising skills have empowered me to interact with people effectively, and to handle customer's enquiries efficiently, improve stakeholder relations and management while the project management skills have greatly enhanced my administrative skills.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.

Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

9
9
years of professional experience

Work History

Chief of Staff

Royal Baeng Country Estate & Turfloop Football Club (Pty) ltd
07.2023 - 08.2023
  • Had to prepare monthly salary budget
  • Had to deal with Employee Queries and Internal Issues
  • Had to provide strategies to sustain income for the establishment
  • Had to give reports to the executive personnel about the operations of Employees
  • Had to deal with Complaints and HR matters
  • Had to communicate with Establishment legal team for Employment contracts
  • Had to identify sources of bringing income into the establishment
  • Had to Prepare Interview question
  • Had to process Salaries
  • Had to attend and chair meetings and prepare Reports.

Personal Assistant

Corptigma Int with Black-White Inc
07.2021 - 10.2021
  • Had a responsibility to keep company Data information of all company staff
  • Had to attend meetings of the communication department for company website development feed
  • Had to process salaries
  • Had to visit company sites events
  • Formed part of the Interview panel for IT Department
  • Attended all company compliance Registration of the company and Company's client s compliance
  • Attended to staff queries.

Office Administrator

Malahlela & Company Attorneys (Pty) ltd Now Black -White Inc
05.2021 - 07.2021
  • Had a responsibility to keep company Data information of all company staff
  • Had to attend meetings of the communication department for company website development feed
  • Had to process salaries
  • Had to visit company sites events
  • Formed part of the Interview panel for IT Department
  • Attended all company compliance Registration of the company and Company's client s compliance
  • Attended to staff queries.

Sales Consultant

Platinum Life (Pty)ltd
10.2018 - 04.2019
  • Outbound Sales - Female Cancer Cover -Black woman (18 -80 years) -Target Market Daily Target -5 Sales, Weekly - 20 Sales and Monthly - 45 Sales
  • Turn leads into valid sales Product knowledge
  • Knowing how to make a client see the importance and urgency of taking the product
  • Giving correct figures on the quotation
  • Accuracy on the age and product coverage Customer care and communication.

Switchboard Operator/Contact Centre Agent

Travel with Flair (Pty) ltd
05.2015 - 08.2018
  • Manage all customer requirements and queries and solve their problems swiftly
  • Making sure the customer information is accurate and continuous quality customer satisfaction
  • Giving out the accurate information when the clients call for the first time
  • Help in determining a suitable solution for the organization during difficult situations by working along with team members
  • Assessments to check that departmental goals and targets are being met
  • Prepare Call Centre telephone System Reports
  • Attending Health and Safety floor meetings.

Administration Co-coordinator

Travel with Flair (Pty)ltd
08.2014 - 05.2015
  • Distribute incoming bookings from central email to relevant consultants
  • Monitor daily booking enquiries
  • Receive complaints and Resolve them liaising with Team leader and Consultants
  • Make sure that all booking are issued on time
  • Ensure customer satisfaction
  • Manage and assist the consultants with work flow
  • Monitor the response time to the clients i.e
  • Respond within two hours after receiving the request
  • Handle the VIP list and movement
  • Communicate with Travel Managers with new travel development updates
  • Ensure that consultants communicate with clients effectively
  • Ensure VIP voucher confirmation
  • Assist consultants with all queries, BSP desk with orders and complaints that arise
  • I liaise with Team Leader and Operational manager with all changes to be made on the floor.

Education

Grade 12 -

Mount Hargreaves S.S.S
01.2004 - 01.2006

Travel and Tourism - undefined

Port Elizabeth College
01.2007 - 01.2009

Development & Training Technologies - undefined

Port Elizabeth College
01.2008 -

Basic Fire Fighting - undefined

Gauteng Tourism Academy
01.2015 -

Health and Safety Representative - undefined

Gauteng Tourism Academy
01.2015 -

Practical Geography - South Africa - undefined

Gauteng Tourism Academy
01.2015 -

Domestic Airfares and Ticketing - undefined

Gauteng Tourism Academy
01.2016 -

Galileo Reservation Course - undefined

Gauteng Tourism Academy
01.2016 -

Fraud Detector Training - undefined

Gauteng Tourism Academy
01.2016 -

Occupational Health & Safety Certificate (OHS) - undefined

IQ Academy

Skills

Power Point 2000InternetE-mailto be able to organize projects and complete them in time and also be able to give priority on a specific tasks to be performedto be able to communicate with people and provide Leadership where necessary

Staff Management

Event Coordination

Administrative Management

Service Coordination

Values

  • Consistency
  • Punctuality
  • Stability
  • Humanity
  • Reliability
  • Integrity
  • Self-driven

Personal History

01/01/1988, South African, None, Black, None, Single, Xhosa, English, Tswana, Pedi, Zulu

Timeline

Chief of Staff

Royal Baeng Country Estate & Turfloop Football Club (Pty) ltd
07.2023 - 08.2023

Personal Assistant

Corptigma Int with Black-White Inc
07.2021 - 10.2021

Office Administrator

Malahlela & Company Attorneys (Pty) ltd Now Black -White Inc
05.2021 - 07.2021

Sales Consultant

Platinum Life (Pty)ltd
10.2018 - 04.2019

Domestic Airfares and Ticketing - undefined

Gauteng Tourism Academy
01.2016 -

Galileo Reservation Course - undefined

Gauteng Tourism Academy
01.2016 -

Fraud Detector Training - undefined

Gauteng Tourism Academy
01.2016 -

Switchboard Operator/Contact Centre Agent

Travel with Flair (Pty) ltd
05.2015 - 08.2018

Basic Fire Fighting - undefined

Gauteng Tourism Academy
01.2015 -

Health and Safety Representative - undefined

Gauteng Tourism Academy
01.2015 -

Practical Geography - South Africa - undefined

Gauteng Tourism Academy
01.2015 -

Administration Co-coordinator

Travel with Flair (Pty)ltd
08.2014 - 05.2015

Development & Training Technologies - undefined

Port Elizabeth College
01.2008 -

Travel and Tourism - undefined

Port Elizabeth College
01.2007 - 01.2009

Grade 12 -

Mount Hargreaves S.S.S
01.2004 - 01.2006

Occupational Health & Safety Certificate (OHS) - undefined

IQ Academy
Yolanda BaduzaAdministrator