Presentations, and email management Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) – collab
Yola Matshanda
Customer Service Representative
Yola
Summary
My goals would focus on optimizing processes, enhancing accuracy, and ensuring timely invoicing to support the organization's financial health. Ensure that all invoices are accurate, complete, and comply with client agreements. This involves minimizing errors and streamlining processes to avoid. Experienced and detail-oriented Billing Specialist with a proven track record in managing invoicing, accounts receivable, and payment processing. Skilled in generating accurate invoices, resolving billin.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer service representative
Amazon
09.2022 - 05.2026
Technical Support Specialist Amazon Application Environment
Provided technical support for Amazon-based applications and associated backend systems used by international clients and overseas business partners. Assisted users across multiple time zones with troubleshooting application issues, system errors, and performance-related incidents.
Worked with cloud-based platforms and internal ticketing systems to diagnose and resolve technical problems related to account access, order processing, API integrations, and system configuration.
Ensured timely resolution of incidents in line with SLA requirements while maintaining high customer satisfaction.
Collaborated with cross-functional global teams, including engineering and operations teams located in different regions, to escalate and resolve complex technical issues.
Supported systems primarily used by overseas companies, requiring strong understanding of distributed systems, remote communication, and international support workflows.
Finance intern
Bidvest
11.2020 - 09.2021
- Assisted clients and internal users with financial system queries, facilitating smooth transaction processing and resolving account access issues and system errors.
- Investigated and resolved discrepancies in enterprise platforms, escalating complex technical issues to IT teams.
- Ensured accurate issue tracking using ticketing systems and maintained compliance with operational procedures.
Education
Entrepreneurship - Business management sciences
Cape Peninsula University of Technology
Cape Town, South Africa12-2021
No Degree - Computer Science
Boston City Campus
Cape Town, South Africa 04.2001 -
Certified Virtual Assistant (CVA) - Virtual Assistant
AXL
04.2001 -
Skills
Customer service
Customer relations
Problem resolution
Conflict resolution
Active listening
Critical thinking
Data entry
Relationship building
Accomplishments
- Successfully completed an Advanced Diploma in Entrepreneurship, gaining practical knowledge in business planning, financial management, and business development strategies.
- Completed training as a Certified Virtual Assistant, developing skills in remote administrative support, communication, and digital productivity tools.
- Currently pursuing studies in System Development, building competencies in programming, software development, and database systems.
- Developed strong adaptability by transitioning skills across business, administrative, and technical support environments.
- Demonstrated commitment to continuous learning by completing multiple qualifications aimed at improving both technical and business capabilities.
Software
Interests
Reading, going out, Travelling, volunteering, photography
Timeline
Customer service representative
Amazon
09.2022 - 05.2026
Finance intern
Bidvest
11.2020 - 09.2021
No Degree - Computer Science
Boston City Campus
04.2001 -
Certified Virtual Assistant (CVA) - Virtual Assistant
AXL
04.2001 -
Entrepreneurship - Business management sciences
Cape Peninsula University of Technology