YESHNA DEVI RAM
Vacoas Pheonix
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Dayforce
Ebene
01.2022 - Current
- Implemented new payroll software, leading to a reduction in processing errors.
- Solved complex problems related to payroll processing quickly and efficiently.
- Responded promptly to requests from external auditors during audits.
- Provided training to new payroll department staff on payroll systems and procedures.
- Calculated and processed end-of-year bonuses and adjustments with XX% accuracy.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Processed and issued paychecks and earnings statements.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Customer Service Agent- Back Office Coordinator
Accenture
07.2019 - 01.2022
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
Operatrice de saisie
BIPIO
02.2019 - 04.2019
- Verified accuracy and completeness of data entry into the database system.
- Contacted customers via phone or email to address data inquiries.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Maintained confidentiality of sensitive information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operatrice
Natec Company ltd
01.2018 - 01.2019
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Performed routine maintenance on equipment to ensure optimal performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
Assistant Accounts Officer
Buildnex Construction Co.Ltd
01.2017 - 02.2017
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Provided support during external audits by preparing requested documentation in a timely manner.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Maintained vendor files with accurate information and updated contact details.
Ground Operations Department (Passenger Service)
Air Mauritius
11.2015 - 01.2016
- Traineeship
- Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals.
- Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
Travel Agent
Intourtrans Ltd
01.2014 - 01.2015
- Travel agency
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Assisted customers in selecting the best possible package with the least expense.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Processed payments from clients via cash or credit cards.
Salesgirl
School Shop
11.2013 - 01.2014
Education
Secondary Education - SC O-level
Mauritius College Girls
01.2013
National certificate in Travel and tourism - Level 4
Ecole Hoteliere Sir Geatan Duval
Internet and computing core certification -
IC3 Programme
Skills
- Excellent communication
- Microsoft Office
- Operation Management
- Quick Learner
- Positive learning Process
- Time Management Skills
- Computer Literate
- Punctual
- Database research
- Payment processing
- Team collaboration
- Decision-making
- Case management
- Data entry
- Call center experience
- Active listening
- Customer focus
- Time management
- Problem resolution
Hobbies and Interests
- Running
- Reading
- Fitness
- Hiking
Affiliations
- Running
- Baking
Timeline
Payroll Specialist
Dayforce
01.2022 - Current
Customer Service Agent- Back Office Coordinator
Accenture
07.2019 - 01.2022
Operatrice de saisie
BIPIO
02.2019 - 04.2019
Operatrice
Natec Company ltd
01.2018 - 01.2019
Assistant Accounts Officer
Buildnex Construction Co.Ltd
01.2017 - 02.2017
Ground Operations Department (Passenger Service)
Air Mauritius
11.2015 - 01.2016
Travel Agent
Intourtrans Ltd
01.2014 - 01.2015
Salesgirl
School Shop
11.2013 - 01.2014
Secondary Education - SC O-level
Mauritius College Girls
National certificate in Travel and tourism - Level 4
Ecole Hoteliere Sir Geatan Duval
Internet and computing core certification -
IC3 Programme
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