Yesha Bakunde

• Answered phones politely and promptly while accurately recording and confirming reservations.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Maintained brand image by keeping neat personal appearance.
• Greeted and seated guests to establish prompt, high quality service.

• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Greeted new customers, answered initial questions and took drink orders.

• Organized meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
• Assisted with marking and correcting schoolwork, checking attendance and helping with extra lessons.
• Invigilate during test and exams.

Recruit, enroll and mentor young girls and young women from age 12-25 years into the project and conduct sessions empowering them with social, cognitive, health and economic skills as a way of preventing HIV.