Yesha Bakunde
Durban
Summary
Proven Front Desk Receptionist with a track record of enhancing customer experience at Tropicana Hotel. Excelled in administrative efficiency and upselling, significantly contributing to the establishment's reputation. Skilled in inventory control and known for exceptional organizational abilities, ensuring seamless operations and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Tropicana Hotel
Durban
07.2023 - Current
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained brand image by keeping neat personal appearance.
- Greeted and seated guests to establish prompt, high quality service.
Front Desk Receptionist
House of Bayside Hotel
Durban
03.2021 - 07.2023
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Greeted new customers, answered initial questions and took drink orders.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Early Childhood Development
Central Technical College
Durban, South Africa01-2022
Certificate of Higher Education
Richfield Graduate Institute of Technology
DurbanSkills
- Upselling
- Inventory control
- Minuting meetings
- Administrative efficiency
- Creative lesson planning
- Classroom management
- Proficiency in group facilitation
Languages
English
First Language
References
References available upon request.
Timeline
Front Desk Receptionist
Tropicana Hotel
07.2023 - Current
Front Desk Receptionist
House of Bayside Hotel
03.2021 - 07.2023
Early Childhood Development
Central Technical College
Certificate of Higher Education
Richfield Graduate Institute of Technology
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