Yenziwe Ziphelele Mfuphi
Brand Ambassador
Lenasia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Atomic Marketing
Bruma, Johannesburg
05.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Sales Representative
N&C Maintenance And Spares
Lea Glen, Johannesburg
03.2023 - 05.2023
- Sales and marketing of spares and repairs of AC/DC Motors, Gearboxes, Submersible pumps, Transformers, Water purification plant and sewerage treatment plant machines to municipalities, water entities and mines across South Africa
- Cold calling, attending tender briefings and bids, sourcing business from mine foremen in Impala and Kusile mines and maintaining existing work relationships with numerous South African municipalities and Johannesburg water
- Presentations with potential customers
- Assisting clients with RFQ's, creating invoices, checking and updating on work progress
- Providing daily feedback and weekly reports to the Managing director.
Brand Ambassador
Atomic Marketing
Bruma, Johannesburg
04.2018 - 01.2023
- Sales and Marketing of big appliances instore at various retailers
- Ordering stock, assisting sales staff sell and give product knowledge to customers
- Training staff weekly and sending reports to key accounts manager.
Education
N6-Mechanical Engineering NDip - Mechanical Engineering
Central Johannesburg TVET College
Johannesburg2016
National Engineering Certificate (Engineering Studies) - Mechanical/Electrical Engineering N5
National N4 Certificate (Engineering Studies) - Mechanical/Electrical Engineering N4
National N3 Certificate (Engineering Studies) - Mechanical Engineering N3 - Central Johannesburg TVET College
National N2 Certificate - Mechanical Engineering N2 - Central Johannesburg TVET College
Matric - Malvern High School - Mathematics, Physical Sciences, Mechanical Technology, Engineering Graphics & Design, Life Orientation, English HL, IsiZulu FAL
Skills
Analytical and Planning skills
Accuracy
Excellent problem analysis
Excellent judgement
Sales Closing Sales Strategies
Product and Service Knowledge
Customer Needs Assessment
Customer Relationship Management
On-Site Product Demonstrations
Negotiation Tactics
Customer Retention Abilities
Consultative Sales
Sales Development
Inside and Outside Sales
Sales Forecasting
Lead Generation
Project Management
Strategy Development
Promotional Planning Contract Negotiation and Closing Tactics
Leadership Development
Crisis Management
Organizational Skills
Active Listening
Computer Skills
Planning & Organizing
References
- Nikita Weideman, Key Account Manager, Atomic Marketing cc, +27 (11) 869-2540
- Sikhosiphi Shezi, Managing Director, N&C Maintenance and spares, 082 847 9541
Timeline
Brand Ambassador
Atomic Marketing
05.2024 - Current
Sales Representative
N&C Maintenance And Spares
03.2023 - 05.2023
Brand Ambassador
Atomic Marketing
04.2018 - 01.2023
N6-Mechanical Engineering NDip - Mechanical Engineering
Central Johannesburg TVET College