Yaw Owusu-Boakye

• Reporting to: Executive Manager: Corporate Services
• Supervising: 7 in total
• 8 direct reports: Network Administrator, Systems Administrator, Security Administrator, Business and System Analyst, 4 x ICT Technicians
• Duties:
• Develop and execute the strategic roadmap for ICT infrastructure, aligned with business objectives and future growth.
• Identify and assess emerging technologies and trends for potential implementation and improvement of the infrastructure.
• Collaborate with senior leadership and stakeholders to understand business needs and translate them into infrastructure strategies.
• Lead the design and implementation of the organization's ICT infrastructure, including networks, servers, storage, and data centres.
• Develop and Implement Cloud computing strategies.
• Implement wireless network infrastructure.
• Ensure infrastructure projects are delivered on time, within budget, and meet quality standards.
• Collaborate with internal teams and external vendors to deploy and integrate infrastructure components.
• Ensure the stability, availability, and performance of ICT infrastructure systems and services.
• Develop and implement proactive monitoring and maintenance processes to prevent and resolve issues.
• Manage service-level agreements (SLAs) with vendors and service providers to ensure effective support and timely incident resolution.
• Develop and maintain disaster recovery and business continuity plans for ICT infrastructure systems and services.
• Regularly test and update the plans to ensure their effectiveness in minimizing downtime and data loss.
• Build and maintain relationships with all Mnquma Local Municipality’s business units for the purposes of expectations management and knowledge sharing
• Represent and participate in the organization’s committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
• Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.
• Ensure the development and implementation of the risk register.
• Analyze and evaluate the internal controls to determine their effectiveness in mitigating risks.
• Assist in the development of the risk register.
• Update risks register in partnership with relevant stakeholders.
• Ensure compliance with the relevant legislation and regulations.
• Provide input in the planning and compilation of the business unit’s annual budget aligned to the operational plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the business unit’s budget, and mitigate and report on any variances.
• Monitoring financial control, budget management and the procurement process to ensure compliance with the legislation e.g. (MFMA, PPFA, and BBBEE).
• Ensure the deployment of proper financial controls to manage the business unit budget.
• Report on and communicate any costs improvements and shortfalls.
• Build and lead an effective and cohesive team through the effective management of divisional resources.
• Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the division.
• Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit.
• Create a high-performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives.
• Ensure the working environment contributes to improving employee engagement, recognition and increased productivity.
• Ensure the management of poor performance and disciplinary matters in line with the Mnquma Local Municipality’s policies and procedures.
• Continues...
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Coordinated the IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Reporting to: Executive Manager: Corporate Services
• Supervising: 7 in total
• 3 direct reports: Network Administrator, Systems Administrator, Security Administrator
• Duties:
• Assist in the alignment of the ICT strategy to the business strategy.
• Provide assistance and guidance in developing proper supporting systems and procedures.
• Review and amend ICT policies and procedures to support the business.
• Prepare financial plans and budgets for Executive decision-making.
• Ensure ongoing compliance in terms of legislative requirements.
• Provide direction and management to colleagues where applicable.
• Build relationships with stakeholders across the organization to ensure open communication and to obtain a deep understanding of the municipality's operations.
• Provide input to the organizational strategy, as well as reviewing organizational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury regulation systems, processes, procedures, tools, and control systems.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timorously to all stakeholders.
• Implement controls within the section which minimize potential risk to stakeholders.
• Manage preparation and support of all internal and external audits.
• Participate in management forums within the organization, contributing expertise to enable sound decision-making.
• Facilitate departmental communication through appropriate structures and systems.
• Develop and manage relationships with all internal and external stakeholders.
• Manage the contracts of service providers by drafting the correct scope in the contract, identifying service level standards and contract requirements, and monitoring compliance with the contract as required.
• Manage contractual non-performance by addressing the non-compliance with the service providers, implementing corrective action in line with the contract and taking any necessary steps to resolve the issue or terminate the contract as required.
• Develop IT governance policies and frameworks.
• Produce performance quarterly reports to the IT Steering Committee.
• Manage the execution of risk mitigation strategies and controls.
• Manage the alignment of IT policies and procedures to the legislative framework.
• Envision and deliver technology solutions and services that meet current and future business needs.
• Participate in strategic and operational governance processes of the company as a member of the management team.
• Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Develop and maintain an appropriate IT organizational structure that supports the needs of the organization.
• Reason for Leaving: Growth and a more challenging role. Opportunity to use full range of skills.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Reported to: Executive Manager: Corporate Services
• Supervised: 10
• 6 ICT staff
• 4 Records staff
• Duties:
• Assist in the alignment of the ICT strategy to the business strategy.
• Provide assistance and guidance in developing proper supporting systems and procedures.
• Review and amend ICT policies and procedures to support the business.
• Prepare financial plans and budgets for Executive decision-making.
• Ensure ongoing compliance in terms of legislative requirements.
• Provide direction and management to colleagues where applicable.
• Build relationships with stakeholders across the organization to ensure open communication and to obtain a deep understanding of the municipality's operations.
• Provide input to the organizational strategy, as well as reviewing organizational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury regulation systems, processes, procedures, tools, and control systems.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timorously to all stakeholders.
• Implement controls within the section which minimize potential risk to stakeholders.
• Manage preparation and support of all internal and external audits.
• Participate in management forums within the organization, contributing expertise to enable sound decision making.
• Facilitate departmental communication through appropriate structures and systems.
• Develop and manage relationships with all internal and external stakeholders.
• Manage the contracts of service providers by drafting the correct scope in the contract, identifying service level standards and contract requirements and monitoring compliance with the contract as required.
• Manage contractual non-performance by addressing the non-compliance with the service providers, implementing corrective action in line with the contract and taking any necessary steps to resolve the issue
• Develop IT governance policies and frameworks.
• Produce performance quarterly reports to the IT Steering Committee.
• Manage the execution of risk mitigation strategies and controls.
• Manage the alignment of IT policies and procedures to the legislative framework.
• Envision and deliver technology solutions and services that meet current and future business needs.
• Participate in strategic and operational governance processes of the company as a member of the management team.
• Reason for Leaving: Opportunity within a larger municipality / Senior Manager role in ICT

Duties:

• Maximized system availability through development and testing of contingency plans.
• Diagnosed and executed resolution for network and server issues.
• Evaluated software products to determine compatibility with existing systems.
• Developed and documented network policies, procedures and standards.
• Identified and resolved network congestion issues and bottlenecks.
• Implemented and maintained virtual private networks.
• Maintain, install, and support Server based Operating Systems.
• Network administration
• Install and maintain all software and hardware for network servers and clients.
• Monitor and evaluate various network operating systems and applications.
• Analyses, troubleshoot, and resolve LAN and WAN hardware and software problems.
• Establish user security for access to LAN/WAN.
• Recommend and implement LAN/WAN policies and standards and ensure adherence to security.
• Procedures
• Train users on LAN/WAN operations and procedures
• Maintain contact with vendors or outside organizations in the maintenance, service, and/or purchase of
• LAN/WAN hardware, software, and services
• Prepare and maintain technical systems documentation.
• Installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware.
• Adding, removing, and updating user account information, resetting passwords.
• Support and Administration of SAN server
• Provide Baan Support and training to users.
• Plan and Maintain Disaster recovery site.
• Performing routine audits of systems and software
• Analyzing system logs and identifying potential issues with computer systems
• Backup of servers, restoration of backups.
• Overseeing computer security and anit-virus updates etc.
• Monthly report writing
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Identified and immediately resolved issues with network devices.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Assisted IT staff on troubleshooting issues and closing calls.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
• Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
• Monitored system performance and responded to alerts.
• Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
• Implemented network security measures to minimize data loss.
• Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
• Verified continuity of computer and telephone system services for users..
• Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Improved network efficiency by implementing and managing system updates and patches.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
• Reduced downtime with proactive identification and resolution of IT issues.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
• Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
• Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
• Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
• Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
• Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
• Recommended development of plans for systems development and operations.
• Authored documentation for system configuration and troubleshooting.
• Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
• Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
• Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
• Streamlined network operations with deployment of automated software updates and patch management processes.
• Enhanced communication across organization by deploying and maintaining VoIP system.
• Supported business growth, planning, and executing network expansions to accommodate new office locations.
• Strengthened team collaboration, leading training sessions on best practices for network security and management.
• Contributed to strategic planning, advising senior management on technology trends and network infrastructure needs.
• Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
• Developed and executed comprehensive backup strategy, ensuring data integrity and availability.
• Ensured compliance with industry standards by maintaining up-to-date documentation of network configurations and changes.
• Improved network capacity planning with detailed analysis and reporting on traffic patterns and usage.
• Bolstered disaster recovery plans, conducting regular tests to ensure rapid restoration of IT services in event of outage.
• Increased efficiency in network troubleshooting with implementation of advanced diagnostic tools and techniques.
• Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
• Optimized network performance, conducting regular audits to identify and rectify bottlenecks.
• Enhanced network security by implementing and maintaining robust firewall and intrusion detection systems.
• Optimized resource allocation, carefully managing network budget to maximize ROI on technology investments.
• Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
• Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
• Fostered culture of continuous improvement, staying abreast of emerging technologies and integrating them into network infrastructure when beneficial.
• Installed and configured network printers and other peripheral devices.
• Monitored networks and network devices to resolve technical problems quickly.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Planned and implemented upgrades to system hardware and software.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Analyzed network traffic and performance metrics to optimize system performance.
• Performed network security design and integration duties.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Led server infrastructure development, quality assurance, staging and production systems.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Devised scripts and automation tools to improve system efficiency.

• Duties:
• Implementation of IT strategic plan, security policies, standards, and procedures.
• Monitor and evaluate various network operating systems and applications.
• Maintain IBM blade center in the production and DR environment.
• Responsible for documenting the configuration of the systems and effective change management.
• Perform and oversee software and application development installation and upgrades.
• Performing routine audits of systems and software
• Performing backups and system security
• Maintain contract with vendors or outside organizations in the maintenance, service, and/or purchase of
• LAN/WAN hardware, software, and services
• Prepare and maintain technical systems documentation.
• Installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware.
• Adding, removing, and updating user account information, resetting passwords.
• Support and Administration of SAN server
• Plan and Maintain Disaster recovery site.
• Provide Baan Support and training to users.
• Performing routine audits of systems and software
• Analyzing system logs and identifying potential issues with computer systems
• Backup of servers, restoration of backups.
• Overseeing computer security and anti-virus updates etc.
• Monthly report writing
• Reason for Leaving: Seconded to UGU District Municipality / Growth due to a larger municipality
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.