Yavir Singh

Costing

• Inventory Management
• Invoicing
• Sales and Marketing
• Stock Purchases
• Deliveries
• Customer Service
• Planning and Hosting Events
• Credit Control
• Accounts Payable
• Established positive and effective communication among staff and Clients ensuring optimal service levels.
• Organization leadership, reducing miscommunications, and missed deadlines.
• Customer Centricity

• Managed Order processing for Chatz owned Dealerships and Sub Dealers.
• Handled all enquiries and escalations from various Sub Dealers.
• System updates - Price changes and inventory updates.
• Updating system with new stock items.
• Cancellation of back orders.
• Daily inventory reports.

Additional Tasks

• Compiling Franchise agreements between Chatz Connect and Sub Dealers.
• Processing necessary amendments.
• Assisted with Full credit control function.
• Created and distributed reports internally on Stock /Inventory supplied to Sub Dealers.

• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Used Eppix , Customer 3D ,ICAP and M2 to resolve Customer disputes to ensure successful recovery of long outstanding balances.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Obtained payments and entered details into system.
• Followed up on high usage accounts to minimize loss.
• Prepared files for Subscriber accounts for handover to Debt collection Agencies.
• Optimized collection processes, improving operational efficiencies by over 60%.
• Reached out to customers to check on payments and convey options.
• Kept all operations compliant with applicable regulations and established company policies. Trained and mentored new department employees to maximize performance.
• Ensured highest level of Customer Service at all times.

Mission Control - Call Centre outbound Collections.

Managed the Productivity Stats from Telephony systems.

Compiled reports daily , weekly and Monthly to track quality of calls , Payment commitments, debit orders loaded, settlement values (long outstanding debt) and cash collected.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Customer Centricity, Highest quality of telephone etiquette and speedy resolution of Customer queries.
• Appointed as IWS Champion to ensure call centre optimization .
• Responsible for testing new systems for user acceptance.
• Project Management
• Reporting and Data Analysis

• -Stock Control - Taking inventory of Devices.
• Sales Order Processing - Packaging and preparation of documentation for stock being handed over to Courier Company.
• Attend to all queries , escalations regarding non deliveries, short deliveries etc.
• Processed necessary documents to account for stock differences on Warehouse system.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Inventory Control
• Handled Promotions in store

• Entered client information into databases quickly and with minimal errors.
• Obtained scanned records and uploaded into database.
• Data Base Update on Sun Accounting Accounts Receivable System
• Evaluated source documents to locate needed information.