Yassmin Abdulremane Aly
Customer Service And Hospitality Professional
Sandton
Summary
Customer Service and Hospitality Professional with international experience in client relations, procurement, event management, and administrative support. Skilled in handling diverse customer needs, conflict resolution, and cross-cultural communication. Passionate about delivering exceptional service experiences. Highly adaptable, multilingual, and fully committed to the Emirates brand values of excellence, safety, and hospitality.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service and Procurement Officer
Magnus Trading
02.2024 - Current
Delivered professional client service while managing supplier communications.
Conducted negotiations, problem-solving, and conflict resolution with partners.
Maintained high service standards under pressure.
Procurement Assistant
Optimus Procurement & Logistics
04.2024 - 10.2024
Supported procurement for government tenders.
Managed supplier communications and quotation processes with precision and attention to detail.
Director
The Bar at Sunninghill
09.2020 - 10.2023
Led daily operations of a hospitality venue; ensured customer satisfaction through quality service delivery.
Work Based Learning Integrated
The Hilton Hotel Sandton
04.2020 - 05.2020
Gained hands-on 5-star hotel experience, assisting in guest services, banquet operations, and event coordination.
Administration assistant
Daniel Works Consulting and Services (DWCS)
11.2015 - 06.2016
Coordinated client inquiries, documentation, and customer support services.
Managed translation and effective communication across multiple teams.
Education
Diploma in Events Management -
The IIE School of Hospitality
02.2019 - 12.2021
Higher Certificate in Higher Education Studies -
Monash South Africa
07.2016 - 06.2017
Umalusi National Senior Certificate - undefined
Trichardt School for Christian Education
01.2010 - 11.2015
Skills
Exceptional Customer Service
Interests
Cooking
Singing
Travelling
Dancing
Certification
Call Centre Certificate
Personal Information
- Date of Birth: 09/22/97
- Gender: Female
- Nationality: Mozambican
Timeline
Procurement Assistant
Optimus Procurement & Logistics
04.2024 - 10.2024
Transcription 101
02-2024
Customer Service and Procurement Officer
Magnus Trading
02.2024 - Current
Director
The Bar at Sunninghill
09.2020 - 10.2023
Work Based Learning Integrated
The Hilton Hotel Sandton
04.2020 - 05.2020
Diploma in Events Management -
The IIE School of Hospitality
02.2019 - 12.2021
Call Centre Certificate
06-2018
Higher Certificate in Higher Education Studies -
Monash South Africa
07.2016 - 06.2017
Administration assistant
Daniel Works Consulting and Services (DWCS)
11.2015 - 06.2016
Umalusi National Senior Certificate - undefined
Trichardt School for Christian Education
01.2010 - 11.2015
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