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YASMINA SAMSODIEN
RECEPTIONIST
Mitchells Plain
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist
Partners
Cape Town
09.2023 - Current
- Contact Person: Caleb (Manager) 0620574108
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Hairstylist (Student)
Carlton Hair
Cape Town
03.2022 - 09.2023
- Contact Person: Fatiema Creighton 0723854333
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Processed payments, entering sales in register for prompt customer service.
Call Centre Advisor
Sigma
Cape Town
08.2021 - 02.2022
- Contact Person: Tony Davids 0784511393
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Delivered comprehensive product knowledge to assist customers in making informed decisions.
- Regularly reviewed personal performance metrics for self-improvement purposes, setting ambitious goals for future growth.
- Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.
Switchboard Operator
Hotel Verde
Cape Town
12.2019 - 07.2021
- Contact Person: Marelaine Strydom 0832562135
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
Education
Grade 12 -
Rocklands High
Cape Town 01.2019 - 12.2019
Skills
Efficient Data Processing
Telephone Etiquette Proficiency
File System Optimization
Administrative Support Management
Time Management Expertise
Administrative Assistance
Customer Engagement Strategies
Prioritization and Scheduling Expertise
Strong Organizational Competence
Basic Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
Characteristics
- Hard-working
- Creative
- Patient
- Loyal
- Trustworthy
- Able to work on own initiative
- Calm under pressure
- Good organizational skills
- Good interpersonal skills
- Team player
- Passionate about helping others
- Excellent customer service
Software
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Timeline
Receptionist
Partners
09.2023 - Current
Hairstylist (Student)
Carlton Hair
03.2022 - 09.2023
Call Centre Advisor
Sigma
08.2021 - 02.2022
Switchboard Operator
Hotel Verde
12.2019 - 07.2021
Grade 12 -
Rocklands High
01.2019 - 12.2019
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