Yashil Lowtun
Grand Port
Summary
Proven in enhancing customer satisfaction and engagement, I leveraged my excellent navigation and problem-solving abilities at Motoruco to deliver personalized and informative tours. Adept at maintaining cleanliness and safety, my role at Food Vision (cafe 8) further honed my multitasking skills, leading to a significant increase in repeat visits.
Offering blend of interpersonal skills and analytical thinking, eager to learn and contribute in advising environment. Brings understanding of fundamental advising concepts and possesses effective communication and problem-solving abilities. Ready to use and develop analytical and communication.
Developed critical thinking and advisory skills in dynamic, client-focused environment, looking to transition into new field. Excels in communication and problem-solving, providing valuable insights and support. Ready to apply these transferable skills to drive success in different industry.
Offering background in customer service and passion for travel, ready to thrive in dynamic travel environment with willingness to learn and grow. Brings ability to quickly absorb information about global destinations and travel logistics. Ready to use and develop communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Advisor
Concentrix
11.2024 - 09.2025
- Delivered exceptional customer support by assisting travelers with flight bookings, changes, cancellations, and special requests through airline systems and Global Distribution Systems (GDS).
- Utilized GDS applications (e.g., Amadeus, Sabre, Galileo) to search, book, and manage reservations with accuracy and efficiency.
- Handled customer inquiries regarding fares, schedules, baggage policies, and travel documentation, ensuring compliance with airline regulations.
- Resolved customer issues promptly and professionally, maintaining a high level of customer satisfaction.
- Processed payments, refunds, and reissues while adhering to company and airline procedures.
- Maintained strong knowledge of airline policies, travel regulations, and industry standards to provide accurate and reliable guidance.
- Achieved performance targets including call handling time, quality assurance, and customer satisfaction scores.
Tourist Driver
Motourco
08.2024 - 11.2024
- Collaborated with tour agencies to customize itineraries based on client preferences and interests, providing tailored experiences that exceeded expectations.
- Participated actively in industry networking events and professional development workshops to continuously improve skills and knowledge.
- Continuously updated personal knowledge of popular tourist destinations, ensuring accurate information was conveyed during tours.
- Ensured timely arrival at designated pick-up locations through effective route planning and communication with clients.
- Demonstrated excellent knowledge of local history, culture, and customs, creating engaging and educational experiences for tourists.
- Received numerous positive reviews from satisfied customers, showcasing dedication to top-notch service delivery in the tourism industry.
- Enhanced customer satisfaction by providing personalized and informative tours of various attractions.
- Assisted clients with special needs and requirements throughout their trip, ensuring a seamless travel experience for all participants.
- Planned and executed detailed itineraries using maps and other navigational tools.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Attendant
Food Vision (cafe 8)
10.2023 - 01.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Greeted customers and offered them assistance.
- Processed payments from guests for coatroom services.
Education
Mobile And Smart Technologies - IT Network Security
University of Mauritius
Reduit08-2028
Skills
- Excellent navigation
- Adaptive driving
- Basic mechanics
- Problem-solving abilities
- Multitasking
- Customer Engagement
- Stress Tolerance
- Analytical thinking
- Time management
- Written communication
- Problem-solving
- Conflict resolution
- Active listening
- Product knowledge
Accomplishments
- Has been the top booking agent at concentrix in July due to exceptional service and customer relationship building skills.
Timeline
Advisor
Concentrix
11.2024 - 09.2025
Tourist Driver
Motourco
08.2024 - 11.2024
Attendant
Food Vision (cafe 8)
10.2023 - 01.2024
Mobile And Smart Technologies - IT Network Security
University of Mauritius