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- Afrikaans
- Sesotho
- IsiZulu
Yanga Connie Silingile
Upington
Summary
Experienced professional with strong background in strategic leadership and operational management. Proven track record in driving business growth, improving processes, and leading diverse teams to achieve organisational goals. Skilled in stakeholder engagement, financial planning, and project execution.
Overview
21
21
years of professional experience
Work History
Director
Uyi Trading PTY LTD
05.2021 - Current
- Provided strategic leadership by developing and implementing company strategic plan and vision.
- Set goals, objectives and key performance indicators.
- Provide leadership and guidance to the management team.
- Governance and compliance- Ensure the company is compliant with laws, regulation and industry standards.
- Oversaw development and implementation of corporate governance policies.
- Maintains relationships with regulatory bodies and stakeholders.
- Financial Management-Oversee financial planning, budgeting and forecasting.
- Reviews and approves financial reports, statements and audits.
- Ensure the company financial stability and sustainability.
- Operational Management-Oversee the development and implementation of operational strategies.
- Review and evaluate the performance of the department and teams.
- Ensure effective communication and collaboration across organization.
- Risk Management- Identifies assesses and mitigates risk to the company.
- Develop and implement risk management strategies and policies.
- Ensure compliance with risk management regulation and standards.
- Human Resources - Oversee the development and implementation of HR policies and strategies.
- Ensured effective talent management, recruitment, and retention strategies.
- Fostered a positive company culture and work environment.
- Stakeholder engagement- Develop and maintain relationships with key stakeholders including investors, customers and partners.
- Ensure effective communication and engagement.
- Represents the company in public forums, media and industry events.
- Other responsibilities- Oversee the development and implementation of corporate social responsibility initiatives and ensure the company reputation and brand are protected and enhanced.
Deputy Director (Upington Local Office)
South African Social Security Agency (SASSA)
Upington
03.2017 - 03.2021
- Led and managed 4 local offices, ensuring alignment with organisational goals.
- Provide effective support, monitor and evaluate other branches such as Human Capital Management, Financial Accounting, Supply Chain Management, ICT, Records Management, Operation Management, Customer Care, Pay Points, Beneficiary and Disability Management.
- Compilation of Operational Plans and performance management systems.
- Managed resources effectively.
- Engaged stakeholders through community outreach programs, fostering collaboration and enhancing service delivery.
- Acquired and analysed data to inform decision-making.
- Compiled reports for district-level review and assessment.
- Implemented Bathe Pele principles to enhance service delivery.
- Developed strategies to improve service delivery processes, resulting in streamlined operations.
- Depth knowledge of the policies and legislation that governs Public Service.
- Analysed data integrity to ensure accuracy and reliability.
- Strengthened stakeholder engagement.
Acting District Manager (Z F Mgcawu District)
South African Social Security Agency (SASSA)
Upington
07.2018 - 10.2018
- Oversaw resources for district, ensuring alignment with strategic objectives.
- Coordinated the compilation of strategic and business plans for the district and Local Offices.
- Managed grants administration, supporting divisions including HCM, financial accounting, and supply chain to enhance operational effectiveness.
- Managed Service level Agreements of service providers.
- Implemented client and stakeholders improvement relations.
- Conducted data analysis to extract meaningful insights for decision-making.
- Engaged stakeholders to collect feedback, addressing concerns to improve service delivery.
Assistant Manager: Operation (CALEDON)
South African Social Security Agency (SASSA)
Caledon
07.2015 - 02.2017
- Managed overall grant administration programmes, implemented, monitored, evaluated, and improved grants administration norms and standards framework.
- Provide assistance to local offices in terms of access to social security, implement and monitor data integrity improvement programs.
- Monitored payment and pay-point development, analysed data, presented pay point monitoring report, and assisted with functional training to enhance service delivery.
- Supported the development and renewal of the operational plan.
- Submitted large amount requests to Office Manager and District Senior Manager for approval.
- Monitored, approved, and rejected social relief of distress and large amounts within my delegation.
- Compile the workload statistics and other reports, such as Beneficiary Maintenance Unit (BMU), Disability Management Unit (DMU), and Customer Care.
- Manage the process of Internal Reconsideration Mechanism (IRM) cases within the Local Offices under my span of control for the committee to review.
- Conducted post-verification and quality assurance reviews of grant applications to ensure compliance.
- Assisted Local Office Manager and District Office with operational support.
- Managed staff performance within my span of control to ensure alignment with operational goals.
- Ensure collaboration with regard to stakeholder's engagement.
- Coordinate ICROP project.
Change Agent
South African Social Security Agency (SASSA)
06.2014 - 06.2015
- To enable people to work effectively as they plan, implement and experience change.
- Diagnosed problems by understanding clients' needs and the organisation to identify performance issues and analyse their impact on business results.
- To build relationships with clients by forming partnerships with mutual responsibility for the outcome of the change effort.
- Articulated vision through effective communication and meaningful engagement of workers and clients.
- Solved problems by recommending effective solutions as a change agent.
- To implement plans to achieve change goals.
- Identified and addressed obstacles hindering change processes
- Managed employee resistance to change initiatives in the workplace
- To report on progress regarding change projects to the management Committee and Change Management Team respectively.
- Suggested interventions to facilitate smooth implementation of change initiatives.
Team Leader: Grants Admin (Middle Manager)
South African Social Security Agency (SASSA)
11.2013 - 06.2015
- Managed social security operations for grants and client administration across local offices, enhancing service delivery and client satisfaction.
- Managing the processing of verification approval/rejection of grant applications, and coordinating services at the service points.
- Managing the implementation of policies, procedures, beneficiary data and records as well as ensuring the compilation and analysis of all required reports.
- Oversaw staff-related functions and administrative duties, fostering a productive work environment and supporting team effectiveness.
- Oversaw daily counter services at local offices, assisting clients with inquiries.
- Ensure capacity building of all stakeholders in respect of uniform interpretation of legislation and policies.
- Ensure compliance to social security macro value chain.
- Supported district offices in implementing and executing social security programmes, strengthening community engagement and service outreach.
- Implement strategies for service delivery improvements.
- Manage stakeholders' collaboration with regard to social security programmes.
- Manage the performance and development of staff in the immediate span of control.
- Supported operational planning efforts within the office by coordinating resources and schedules.
Supervisor: Grants Administration
South African Social Security Agency (SASSA)
12.2011 - 10.2013
- Managed operations of grants and administration processes to ensure effective service delivery.
- Ensure the implementation, monitoring and evaluation of policies, systems and apply guidance/advice on the interpretation and implementation thereof.
- Monitored compliance with regulations.
- Facilitated grant administration process and oversaw smooth running of the section, enhancing operational efficiency.
- Maintained management information sources, collected and analysed service transaction data, and reported findings to inform decision-making.
- Assist in the implementation strategies to ensure the improvement of service delivery, resource utilisation and client satisfaction.
- Cultivated positive relationships with stakeholders.
- Provide Pay Point Management Services implement service delivery and client relations improvement models;
- Manage the performance and development of staff.
- Provided Pay Point Management Services and compiled reports and statistical information.
Grants Administrator- Attesting/ verifying and capturing
South African Social Security Agency (SASSA)
04.2008 - 11.2011
- Screen and complete customer checklists;
- Receive applications in terms of the Social Assistance Act;
- Resolved social grants related queries to mitigate litigation risks;
- Prepare statistical performance templates and fingerprint applicants.
- Captured and reviewed all identified grants to ensure compliance and accuracy;
- Complete life certificates in terms of the Act and Regulations and maintain stats;
- Prepare and process grants on SOCPEN in terms of the Act and Regulations;
- Coordinated completion of grants related projects and developed recommendations for management.
- Performed various administrative tasks to support team operations.
Recruitment specialist
South African Social Security Agency (SASSA)
04.2006 - 04.2008
- Coordinate the receiving of the applications.
- Sorted and recorded applications to maintain organised recruitment records.
- Ensure the development of applicant's profiles.
- Screen CVs, set up interviews, prepare interviews and handle the recruitment administration process efficiently and timeously.
- Ensured compliance with administration procedures according to HR policy.
- Representing the Human Resource Division on the panel for shortlisting and at interview sessions and giving advice to immediate supervisors on recruitment and selection process.
- Conduct reference checks and qualification verification about shortlisted candidates.
- Make bookings for short listed candidates for transport and accommodation.
- Compile memos and necessary documents to facilitate timely and accurate employee appointments.
- Work closely with HR Administrative services to ensure that appointment letters and personal information are received on time for payroll processing.
- Draft reports on the selection process to provide insights for future recruitment strategies.
- Write appointment letters for successful candidates and regret letters for unsuccessful candidates.
Student Assistant (HR department)
University of Fort Hare
02.2006 - 11.2006
- Review the structure of the organisation.
- Developed job descriptions for each position through interviews with role holders.
- Evaluated employee responsibilities to support equitable compensation.
Student coordinator
University of Fort Hare
02.2005 - 11.2005
- Supported 1st year and 2nd year students in grasping course content through tutorials and assessment invigilation to enhance academic performance.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Bachelor of Administration (Honours) - Advance Organizational Psychology, Advance Personal Psychology, Advanced Consumer Psychology, Advanced Labour/Industrial relations, Mini dissertation
University of Fort Hare
Alice11-2006
Executive Development Program ( EDP) - Strategic Planning and Management, Finance Management and Budgeting, Strategic Human Resource and Management, Leadership and Good governance, Policy Formulation and implementation, Programme and Project Management
North West University
07-2019
Masters of Commerce (Industrial Psychology- course work) - Advanced Organizational behaviour, Research Methodology, Advanced Personnel Psychology, Advanced Psychometrics, Consulting, Organizational Development, Mini dissertation
University of Fort Hare
Alice01-2014
Batchelor of Administration - Public Administration, Industrial Psychology
University of Fort Hare
Alice01-2006
Matriculated - Xhosa, English, Mathematics, Economics, Business Economics, Accounting
Healdtown Comprehensive High school
Fort Beaufort01-2001
Skills
- Financial management
- Risk management
- Governance compliance
- Strategic planning
- Analytical thinking
- Change Management
- Report Writing
- Communication (Verbal and written)
- Time Management
- Problem Solving
- Conflict resolution
- Enhancing Knowledge transfer
- Diversity strategy
- Professional development
- Computer literacy
Languages
Custom Section
- 0656194712
- 082 528 0950 ( brother)
Hobbies and Interests
- Reading
- Exercising
Personal Information
ID Number: 8312160680089
Interests
- Travelling
- Community involmment
- Mentoring
- Classical music
- Running/jogging
References
- Ms Selina Mashego - Business Associate 079 881 3122
- Rudi Jama - Former General Manager SASSA 062 164 8388
- Amkele Koni - Entreprenuer 078 986 7016
Timeline
Director
Uyi Trading PTY LTD
05.2021 - Current
Acting District Manager (Z F Mgcawu District)
South African Social Security Agency (SASSA)
07.2018 - 10.2018
Deputy Director (Upington Local Office)
South African Social Security Agency (SASSA)
03.2017 - 03.2021
Assistant Manager: Operation (CALEDON)
South African Social Security Agency (SASSA)
07.2015 - 02.2017
Change Agent
South African Social Security Agency (SASSA)
06.2014 - 06.2015
Team Leader: Grants Admin (Middle Manager)
South African Social Security Agency (SASSA)
11.2013 - 06.2015
Supervisor: Grants Administration
South African Social Security Agency (SASSA)
12.2011 - 10.2013
Grants Administrator- Attesting/ verifying and capturing
South African Social Security Agency (SASSA)
04.2008 - 11.2011
Recruitment specialist
South African Social Security Agency (SASSA)
04.2006 - 04.2008
Student Assistant (HR department)
University of Fort Hare
02.2006 - 11.2006
Student coordinator
University of Fort Hare
02.2005 - 11.2005
Bachelor of Administration (Honours) - Advance Organizational Psychology, Advance Personal Psychology, Advanced Consumer Psychology, Advanced Labour/Industrial relations, Mini dissertation
University of Fort Hare
Executive Development Program ( EDP) - Strategic Planning and Management, Finance Management and Budgeting, Strategic Human Resource and Management, Leadership and Good governance, Policy Formulation and implementation, Programme and Project Management
North West University
Masters of Commerce (Industrial Psychology- course work) - Advanced Organizational behaviour, Research Methodology, Advanced Personnel Psychology, Advanced Psychometrics, Consulting, Organizational Development, Mini dissertation
University of Fort Hare
Batchelor of Administration - Public Administration, Industrial Psychology
University of Fort Hare
Matriculated - Xhosa, English, Mathematics, Economics, Business Economics, Accounting
Healdtown Comprehensive High school