Yanga Bianca Ntshinga
Call Centre Agent
Cape Town
Summary
Driven professional with a proven track record in debit collections for Europar and enhancing customer service at Amazing Voucher. Excels in issue investigation and call center operations, demonstrating a keen ability to listen and significantly improve performance. Skilled in balancing high-impact customer interactions with effective problem-solving and i am well rounded individual with hunger for knowledge and experience I work exceptionally well under pressure with unlimited supervision and get on well with everyone I meet.
Overview
6
6
years of professional experience
Work History
Debit Collections
Hybrid Collections
Johannesburg
06.2020 - 05.2024
Was collecting for Europar car tracking company and Motus
Customer Service Agent Assistant
Amazing Voucher
Cape Town
03.2018 - 11.2018
My job was to attend to customers queries and solve problems
Education
Bachelor Of Arts - Grade 12
Skills
Good listener
Languages
English
Advanced (C1)
Xhosa
Elementary (A2)
Timeline
Debit Collections - Hybrid Collections
06.2020 - 05.2024
Customer Service Agent Assistant - Amazing Voucher
03.2018 - 11.2018
Maitland High - Bachelor Of Arts , Grade 12
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