Summary
Overview
Work History
Education
Skills
Languages
Timeline

Yanga Bianca Ntshinga

Call Centre Agent
Cape Town

Summary

Driven professional with a proven track record in debit collections for Europar and enhancing customer service at Amazing Voucher. Excels in issue investigation and call center operations, demonstrating a keen ability to listen and significantly improve performance. Skilled in balancing high-impact customer interactions with effective problem-solving and i am well rounded individual with hunger for knowledge and experience I work exceptionally well under pressure with unlimited supervision and get on well with everyone I meet.

Overview

6
6
years of professional experience

Work History

Debit Collections

Hybrid Collections
Johannesburg
2020.06 - 2024.05

Was collecting for Europar car tracking company and Motus

Customer Service Agent Assistant

Amazing Voucher
Cape Town
2018.03 - 2018.11

My job was to attend to customers queries and solve problems

Education

Bachelor Of Arts - Grade 12

Maitland High , Cape Town

Skills

Good listener

Performance improvements

Issue investigation

Call center experience

Languages

English
Advanced (C1)
Xhosa
Elementary (A2)

Timeline

Debit Collections - Hybrid Collections
2020.06 - 2024.05
Customer Service Agent Assistant - Amazing Voucher
2018.03 - 2018.11
Maitland High - Bachelor Of Arts , Grade 12
Yanga Bianca NtshingaCall Centre Agent