Yanga Ntelwa
Desktop Support Engineer
Kuilsriver
Summary
I am Yanga Ntelwa, born and raised in Mthatha EC.I am a qualified Business Analyst with one year experience and i am currently working as a Desktop Support Engineer at Momentum Metropolitan.
With my extensive background in providing technical support and my passion for problem solving and with strong personal skills, i am confident that i am a valuable asset.
Having worked in the technical field and support for 9 years, i have developed a deep understanding of troubleshooting software,hardware issues and able to maintain a good communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Momentum Metropolitan (MMI Holdings)
6 2017 - Current
- Preparation and installation of end user devices such as desktops and notebooks and headsets
- Provide technical Support and installation of MMI systems
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support and any other authorized desktop applications and ensures they are resolved within the set SLA’s of the Service Promise
- Incidents and Service Request on JIRA system
- Working on Active Directory with maintaining and modifying user accounts and peripheral using two domains(MHG and METMOM) Troubleshoot Windows 7,8,10, Mac and Microsoft Office 2010, 2013, 2016, O365, printers, computer hardware and any other authorized peripheral equipment, also Performs general preventative maintenance tasks on computers, laptops, printers
- Customize desktop hardware to meet user specifications and site/ Company standards
- Provide user data and application recovery, Use tools and methodologies to load copy and customize operating system configurations for deployment (both images and manual)
- Familiarize end users on basic software, hardware and peripheral device operation
- Projects - migrating users from one domain to another (MHG to Metmom)
IT Support and Service Desk Intern
Rural Development and Land Reform
07.2016 - 06.2017
- Provide 1st and 2nd line support to all end users Troubleshooting computer desktop, laptops, printers and scanners Provide technical support and installation of transversal systems (Persal, Pastel, Logis, and BAS)
- Incidents and Change Management on HEAT Service Management
- Setup, Repair and Configuration of IT equipment (Desktop, laptops, Printers) Novell Administration – ConsoleOne, iManger and iPrint Projects - Upgrading operating system from XP to later Windows
- GroupWise to Outlook project
- Upgrading MS Office 2007 to MS Office 2010
- Updating Antivirus
- Setup Outlook email accounts for users
- Setup Proxy settings
- Connecting users to shared and network printers
- Doing weekly Backup by changing Tapes in server room
- In-house Project Management Fundamentals Training Troubleshooting hardware faults on all severs in the server room Co-ordinate and liaise with external service providers regarding any issues affecting the EVA Ensure regular maintenance of server room – UPS, fire systems and air conditioners Connecting users to internet and scanning (LAN and WAN support) Conduct back office administration (Novell e-Directory, iManager, iPrinter, Active Directory and Exchange Console) to ensure proper server/service monitoring and administration of backups and job schedules
Business Analyst Intern
42wireless (Plum OS)
07.2015 - 06.2016
- Contextualizing business systems analysis Analyzing and understand the current business system Building processes / improving processes / defining processes (business case, use case design, user story, activity diagram and context diagram) Get the requirements (elicit requirements)
- Create documentations (functional requirement specifications, business requirement specification) Facilitation of meetings, sessions and workshops Working with OpenERP system, using AGILE methodology and also used SDLC for project processes Projects – part of UAT(User Acceptance Test) team for projects
Service desk consultant (Cashier) Retail
Truworths
02.2014 - 12.2014
- Service desk consultant(Receive payment by cash, check, credit cards and vouchers,Product Sales, Manage product returns and exchanges) Open new accounts
- Resolve customer complaints, Answer customers' questions, and provide information on procedures or policies, answering phone and Promotion of sales.
Education
ND: Information Technology (Business Applications) -
Walter Sisulu University
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Khanyisa High School
Certification
Microsoft 365 Certified: Fundamentals
Personal Qualifications
Walter Sisulu University, ND: Information Technology (Business Applications), Business Analysis3, Enterprise Systems Technology3, Information Systems3 and Management Information Systems3, 05/10/14
Skillsachievements
- Pro-active, innovative skills, Quality work Interpersonal skills, Sound incident analysis and logical troubleshooting skills, Excellent communication Skills at all levels, Technical Skills, Self-discipline/ Self-management, Analytical and Problem Solving Skills, Accuracy, Patience and Attention to details, Organizational skills, Strong presentation Skills, Mastering the 80/20 rule, Microsoft Office and O365(Word, Excel, Outlook, and Power Point), Customer service skills and Team Leading skills, Active Directory.
- Award- Certificate for Academic Excellence 2012 in APPLIED STATISTICS2 as First Position
- Leadership - Leading a student team on a project in 2012 and served for 8 months, Class representative 2013 and served for 10 months
- League of Legends FYI 2021 Q3 Team winner for Accountability, Excellence and Teamwork.
- Quarterly winner from 01/10/2020-01/01/2021 for Excellence, Diversity, Teamwork and Integrity.
Socialactivities
Dancer
Contactdetails
0733861273/0633079450, yanga.ntelwa@gmail.com
Healthstate
Excellent
Driverlicense
License Code 8
Personal Information
- Ethnicity: Black
- Date of Birth: 06/26/92
- Gender: Female
- Nationality: South African
- Marital Status: Single
- Religion: Christian
References
- Mr. Benard Mndala, Team leader, Momentum Metropolitan (MMI Holdings), 021 940 6613/073 299 4342
- Mr. J Leeuw, Supervisor, Department of Rural Development and Land Reform, 079 268 3878
- Mr L Paulsen, Manager, 42 Wireless, 0814000188
Languages
English & Zulu
Timeline
IT Support and Service Desk Intern
Rural Development and Land Reform
07.2016 - 06.2017
Business Analyst Intern
42wireless (Plum OS)
07.2015 - 06.2016
Service desk consultant (Cashier) Retail
Truworths
02.2014 - 12.2014
Desktop Engineer
Momentum Metropolitan (MMI Holdings)
6 2017 - Current
ND: Information Technology (Business Applications) -
Walter Sisulu University
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Khanyisa High School
Microsoft 365 Certified: Fundamentals
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